Technical Account Manager, Law Enforcement Specialist
2 days ago
At Axon, we're on a mission to Protect Life. We believe in building diverse teams that reflect the communities we serve and are committed to fostering an inclusive work environment.
About the RoleThis is an exciting opportunity to join our team as a Technical Account Manager, supporting the Tulsa Police Department with their use of our Records Management Systems (RMS) and Standards products. As a key member of our technical account management services team, you will provide exceptional support to ensure seamless adoption and utilization of our solutions.
Key Responsibilities- Provide daily technical support for Axon's RMS and Standards products to the Tulsa Police Department, ensuring their expectations are exceeded
- Collaborate with external customers and internal employees to resolve issues efficiently
- Document processes and issues, providing feedback or suggestions for improvements
- Manage projects and assignments involving customers, serving as a liaison between Axon and the customer
- Work with the agency through change management processes to effectively adopt Axon's software
- Fulfill agency configuration requests using Form Builder/JSON, SQL Server, and Microsoft Power BI
- Support Software Integrations and Datastore/Datawarehouse Management
- Troubleshoot agency issues and work with engineering and product teams through resolution
The ideal candidate will possess a Bachelor's degree in business administration or a related field, or equivalent experience. Key skills include experience building custom Microsoft Power BI dashboards, visualizations, and interfaces with Microsoft SSRS to deliver meaningful and actionable insights, as well as a proven track record of successfully managing customer relationships and technical projects in a customer-facing/technical support role.
We offer a competitive salary range of $80,000 - $120,000, depending on experience, training, transferable skills, work experience, business needs, and geographic market demands. Additional benefits include discretionary paid time off, paid parental leave for all, medical, dental, vision plans, fitness programs, emotional & mental wellness support, and learning & development programs.
We value diversity and inclusion at Axon and encourage candidates from all backgrounds to apply. If you don't meet every single requirement but are excited about this role and our mission, we invite you to apply anyway.
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