Technical Support Strategist

1 week ago

Edmond, Oklahoma, United States Life Full time
About Life.Church

Life.Church is a multi-site Christian church meeting in the United States and globally at Life.Church Online. We were created by the local church in 2007 and remain a ministry of Life.Church today. Our mission is to lead people to become fully devoted followers of Christ.

Job Description: Technical Support Strategist

We are seeking a highly motivated and detail-oriented Technical Support Strategist to join our team. As a key member of our support team, you will play a crucial role in ensuring that our users have a seamless experience with our Bible App.

Responsibilities:
  • Develop and Maintain Systems: You will be responsible for developing and maintaining systems to track and report known issues, ensuring timely resolution and minimizing downtime.
  • Lead Cross-Functional Meetings: Lead regular cross-functional meetings to ensure clarity around reported issues and assist in prioritizing issues for timely resolution.
  • Communicate Effectively: Communicate effectively on the status of reported issues to the Community Care team, ensuring transparency and alignment.
  • Review Support Inboxes: Regularly review Support inboxes to understand significant issues and trends, providing valuable insights for process improvements.
  • Participate in On-Call Rotation: Participate in after-hours on-call rotation, monitoring feedback from the YouVersion community and automated alerting systems, and alerting the appropriate team members when an urgent issue arises.
  • Create Communication Resources: Create and streamline communication resources, message templates, and documentation to ensure alignment with the Support communication strategy and voice.
Requirements:
  • Excellent Communication Skills: Excellent verbal, written, and interpersonal communication skills to foster relationships and partnerships.
  • Quick Learning Ability: Capacity to quickly learn new technologies and programs.
  • Self-Motivation: Ability to self-motivate, make independent decisions, and solve problems.
  • Leadership Skills: Strong leadership skills and understanding of developing and guiding others.
  • Education and Experience: High School Diploma or GED, and 1-3 years of related work experience.
Benefits

We offer a comprehensive benefits package, including:

  • Paid Parental Leave: Paid parental leave, including maternity, paternity, and adoption leave.
  • Generous Employer-Paid Leave: Generous employer-paid leave for vacation, sick time, and other qualifying reasons.
  • Innovative Health Insurance: Innovative and comprehensive Medical, Dental, and Vision insurance that provides team members with useful resources and savings to navigate their holistic health.
  • Life Insurance: Life insurance policy provided for all staff members at 2x annual salary at no cost.
  • Disability Coverage: Short-Term and Long-Term disability covered at 100% for full-time qualified staff members.
  • Retirement Plan: Comprehensive 401(k) retirement plan allowing a team member to have up to 12.5% contributed into their account in their first year.
  • Professional Growth: $160 annually in development dollars for team members to invest in their professional growth.
  • Casual Work Environment: Casual dress and work environment.

$60,000 - $80,000 per annum (dependent on location and experience)

About Diversity

We unite around our mission but recognize the importance of diversity in strengthening our team. We believe diverse perspectives in race, ethnicity, background, age, and gender are essential to reaching the world for Christ.

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