Guest Services Representative
2 months ago
SUMMARY:
As a Guest Services Representative, you will play a crucial role in delivering exceptional customer service. Your primary responsibilities will include managing incoming calls, providing detailed information, directing calls as necessary, addressing inquiries regarding rates and availability, and facilitating reservations.
REQUIREMENTS:
EDUCATION:
- High School Diploma or GED equivalent is mandatory.
SKILLS:
- Typing proficiency of at least 30 words per minute is required. (Typing test will be conducted)
EXPERIENCE:
- A minimum of two (2) years of experience in a high-volume call environment is essential.
- At least two (2) years of experience in customer service is required.
- Experience in reservations is preferred.
- Familiarity with Micros Opera is advantageous.
OTHER REQUIREMENTS:
- Strict confidentiality of all information and records must be maintained.
- Ability to handle upset or frustrated individuals with patience and tolerance is necessary.
- Capability to work in a culturally diverse setting is essential.
- Attendance at mandatory guest service training sessions is required.
- You will be responsible for providing the highest level of service to guests, VIPs, and colleagues.
- Successful completion of a background investigation for a Tribal Gaming License or Permit is required.
- Flexibility to work various shifts, including evenings, weekends, and holidays, is necessary.
- A successful employment history with previous employers is required.
BENEFITS:
- Comprehensive medical coverage including prescription drugs, dental, and vision.
- Dependent coverage options.
- Life insurance and optional flexible spending accounts.
- Training opportunities and paid education leave.
- Work-life balance with paid holidays and accrued paid time off (PTO).
- Bereavement leave and paid jury duty.
- 401K savings plans for future financial security.
- Employee discount programs and free parking.
- Access to on-site dining facilities and gym.
- Annual team events and quarterly appreciation activities.
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