Guest Services Representative

2 months ago


Tulalip Bay, United States Tulalip Resort Casino Full time

SUMMARY:

As a Guest Services Representative, you will play a crucial role in delivering exceptional customer service. Your primary responsibilities will include managing incoming calls, providing detailed information, directing calls as necessary, addressing inquiries regarding rates and availability, and facilitating reservations.

REQUIREMENTS:

EDUCATION:

  • High School Diploma or GED equivalent is mandatory.

SKILLS:

  • Typing proficiency of at least 30 words per minute is required. (Typing test will be conducted)

EXPERIENCE:

  • A minimum of two (2) years of experience in a high-volume call environment is essential.
  • At least two (2) years of experience in customer service is required.
  • Experience in reservations is preferred.
  • Familiarity with Micros Opera is advantageous.

OTHER REQUIREMENTS:

  • Strict confidentiality of all information and records must be maintained.
  • Ability to handle upset or frustrated individuals with patience and tolerance is necessary.
  • Capability to work in a culturally diverse setting is essential.
  • Attendance at mandatory guest service training sessions is required.
  • You will be responsible for providing the highest level of service to guests, VIPs, and colleagues.
  • Successful completion of a background investigation for a Tribal Gaming License or Permit is required.
  • Flexibility to work various shifts, including evenings, weekends, and holidays, is necessary.
  • A successful employment history with previous employers is required.

BENEFITS:

  • Comprehensive medical coverage including prescription drugs, dental, and vision.
  • Dependent coverage options.
  • Life insurance and optional flexible spending accounts.
  • Training opportunities and paid education leave.
  • Work-life balance with paid holidays and accrued paid time off (PTO).
  • Bereavement leave and paid jury duty.
  • 401K savings plans for future financial security.
  • Employee discount programs and free parking.
  • Access to on-site dining facilities and gym.
  • Annual team events and quarterly appreciation activities.


  • Tulalip Bay, United States Tulalip Resort Casino Full time

    Job Summary:We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Tulalip Resort Casino. As a key member of our front desk team, you will be responsible for providing exceptional guest service while answering all incoming calls, providing information, transferring calls as needed, and making...


  • Tulalip Bay, United States Tulalip Resort Casino Full time

    Job Summary:We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at the Tulalip Resort Casino. As a key member of our front-line staff, you will be responsible for providing exceptional guest service while answering all incoming calls, providing information, transferring calls as appropriate, answering rate...

  • Guest Experience Agent

    2 months ago


    Tulalip Bay, United States Tulalip Resort Casino Full time

    Job Summary:We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at the Tulalip Resort Casino. As a key member of our front-line team, you will be responsible for providing exceptional guest service while answering all incoming calls, providing information, transferring calls as appropriate,...


  • Half Moon Bay, California, United States Pacifica Hotels Full time

    Job Title: Guest Service RepresentativeJob Summary:Pacifica Hotels is seeking a highly organized and efficient Guest Service Representative to join our team. As a Guest Service Representative, you will be responsible for providing exceptional customer service to our guests, ensuring their stay is comfortable and enjoyable.Key Responsibilities:• Adhere to...


  • Tulalip Bay, United States Tulalip Resort Casino Full time

    SUMMARY:The Guest Services Communication Specialist is dedicated to delivering exceptional customer service by managing all incoming communications. This role involves providing accurate information, transferring calls as necessary, addressing inquiries regarding rates and availability, and facilitating reservations.REQUIREMENTS:EDUCATION:High School Diploma...


  • Half Moon Bay, United States Pacifica Hotels Full time

    ** Guest Service Representative** **Job Category****:** Front Office **Requisition Number****:** GUEST03317 Showing 1 location **Job Details** **Description** Pacifica Hotels is looking for an outstanding Guest Service Representative to work in one of the most beautiful settings in the world! Our Guest Service Representatives are hands-on, team-oriented...


  • Half Moon Bay, United States Le Meridien Pasadena Arcadia Full time

    Pacifica Hotels is looking for a part time Guest Service Representative to join the Team at Half Moon Bay Lodge. Our Guest Service Representatives are hands-on, team-oriented professionals with high standards and are driven to exceed our guest's expectations on a daily basis. Core functions of the position, but are not limited to the following: •Adhere to...


  • Coos Bay, Oregon, United States Bay Point Landing Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Guest Services Team Member to join our team at Bay Point Landing. As a key member of our resort operations, you will be responsible for providing exceptional service to our guests, ensuring a positive and memorable experience for all.Key ResponsibilitiesCustomer Service: Provide outstanding...


  • Half Moon Bay, California, United States Pacifica Hotels Full time

    Job Title: Guest Service RepresentativeWe are seeking a highly organized and efficient Guest Service Representative to join our team at Pacifica Hotels. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Adhere to...


  • Bay St Louis, United States Hollywood Casino Gulf Coast Full time

    Job Title: Guest Services RepresentativeWe are seeking a highly motivated and detail-oriented Guest Services Representative to join our team at Hollywood Casino Gulf Coast. As a key member of our Guest Services team, you will be responsible for ensuring the safety and security of our guests and team members, while also providing exceptional customer...


  • Bay St Louis, United States Hollywood Casino Gulf Coast Full time

    Job Title: Guest Services RepresentativeWe are seeking a highly motivated and detail-oriented Guest Services Representative to join our team at Hollywood Casino Gulf Coast. As a key member of our Guest Services team, you will be responsible for ensuring the safety and security of our guests and team members, while also providing exceptional customer...


  • Half Moon Bay, United States Pacifica Hotels Full time

    ** Guest Service Representative, Full Time** **Job Category****:** Front Office **Requisition Number****:** GUEST003836 Showing 1 location **Job Details** **Description** ***SIGN-ON BONUS* LIMITED TIME!** **Half Moon Bay Lodge** is looking for an outstanding **Guest Service Representative** to work in one of the most beautiful settings in the world! Our...


  • Coos Bay, Oregon, United States Bay Point Landing Full time

    Guest Services Team Member PositionWe are seeking a highly motivated and customer-focused individual to join our Guest Services team at Bay Point Landing. As a Guest Services Team Member, you will play a critical role in delivering exceptional guest experiences and contributing to the success of our resort.Key Responsibilities:Provide outstanding customer...


  • Coos Bay, Oregon, United States Bay Point Landing Full time

    Job Title: Guest Services Team MemberAbout the Role:We are seeking a highly motivated and customer-focused Guest Services Team Member to join our team at Bay Point Landing. As a key member of our resort operations team, you will be responsible for providing exceptional customer service, processing reservations, and maintaining accurate records.Key...


  • Coos Bay, Oregon, United States Bay Point Landing Full time

    Job Title: Guest Services Team MemberJob Summary:We are seeking a highly motivated and customer-focused Guest Services Team Member to join our team at Bay Point Landing. As a key member of our resort operations team, you will be responsible for providing exceptional customer service, processing reservations, and maintaining accurate records.Key...


  • Coos Bay, Oregon, United States Bay Point Landing Full time

    Guest Services Team MemberAt Bay Point Landing, we are seeking a highly motivated and customer-focused Guest Services Team Member to join our team. As a key member of our resort operations, you will play a vital role in delivering exceptional guest experiences and ensuring the highest standards of service.Key Responsibilities:Provide outstanding customer...


  • Half Moon Bay, California, United States Pacifica Hotels Full time

    Job SummaryPacifica Hotels is seeking a highly motivated and customer-focused Guest Service Representative to join our team at Half Moon Bay Lodge. As a Guest Service Representative, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a memorable stay.Key ResponsibilitiesAdhere to...


  • Bay City, Texas, United States Churchs Chicken Full time

    Job Summary: We are seeking a highly motivated and enthusiastic Guest Service Team Member to join our team at Church's Chicken. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring a positive dining experience for our guests.Key Responsibilities:Greet and Welcome Guests: Greet all customers with a...


  • Green Bay, Wisconsin, United States StepStone Hospitality Full time

    Job TypeFull-timeDescriptionJob FunctionWeightJob functions outline the core responsibilities and essential duties of the position.Totals 90%1. Administrative DutiesCheck-in and allocate rooms for guests.Provide room keys and escort instructions to Guest Service Agents or directly to guests.Organize and monitor incoming correspondence and messages.Facilitate...

  • Guest Services

    2 months ago


    Coos Bay, United States Bay Point Landing Full time

    GUEST SERVICES TEAM MEMBER POSITION DESCRIPTIONHIRING NOW!!GUEST SERVICES TEAM MEMBER SUMMARY Guest Services Team Members will help lead the resort to the highest standards possible by working with the General Manager and Management Company to efficiently operate the Guest Services operations, including 'selling' the resort and its amenities, assisting...