Guest Service Representative, Part Time

5 days ago

Half Moon Bay, California, United States Pacifica Hotels Full time

Job Summary

Pacifica Hotels is seeking a highly motivated and customer-focused Guest Service Representative to join our team at Half Moon Bay Lodge. As a Guest Service Representative, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a memorable stay.

Key Responsibilities

  • Adhere to Pacifica Hotels' Pure Stay guidelines to ensure the health, safety, and comfort of our team members and guests.
  • Maintain a friendly, cheerful, and courteous demeanor at all times, while providing personalized service to hotel guests.
  • Communicate effectively with guests and fellow team members.
  • Greet arriving guests and complete established check-in procedures on a daily basis in order to ensure that guests are fully satisfied.
  • Facilitate guest departures on a daily basis by following established procedures in order to close guest accounts and determine future room availability.
  • Regularly calculate and/or post monies, receipts, guest accounts, and other forms of credit using proper cash handling methods and established procedures in order to present the guest with accurate hotel charges upon check-out.
  • Courteously answer inquiries and accept reservations, both in person and over the phone, by utilizing Pacifica Hotels' reservation guidelines.
  • Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone.
  • Operate the PBX equipment by accepting incoming calls and assisting outgoing calls, setting wake-up calls, and communicating to guests to ensure timely and efficient service.
  • Control cash and credit transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel policy.
  • Process all guest mail, messages, and faxes by receiving, sorting, notifying, and distributing to mailboxes and to guests in order to ensure the information is received by guests in a timely manner.
  • Contribute to and maintain established information and communication sources such as department and front desk logbooks in order to enhance department communications and operations.
  • Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel.
  • Perform other duties as assigned, requested, or deemed necessary by management.

Benefits

Pacifica Hotels offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k), vacation and sick leave, and a team member travel program. We also encourage quarterly team building and giving back to the communities in which we work through regular volunteering and select charity promotions throughout the year.

Requirements

At least 1-3 years of experience in a like or similar role within hotel operations, demonstrating progressive career path responsibilities.

Professional skills: proficiency in MS Office Suite, experience with hotel operations software, sales programs, and project planning/tasks.

Personal skills: highly organized and efficient, proactive and results-driven, ability to adapt and demonstrate flexibility, leads by example and with integrity, excellent communicator and team motivator.

Licenses and certifications: as specified by hotel policy.

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