Shift Manager

2 hours ago


New Castle, Delaware, United States SUMMERWOOD MASTER Full time
Job Summary

The Shift Leader is a key member of our restaurant team, responsible for ensuring exceptional customer service and maintaining high standards of product quality and food safety. As a Shift Leader, you will be responsible for driving excellence in customer service, maintaining company standards, and reviewing food handling procedures. You will also be responsible for conducting daily inventory, completing shift-to-shift food safety audits, and setting up daily control sheets. Additionally, you will provide ongoing coaching and feedback to crew employees and provide "hands-on" training for crew in Learning Zone.

Key Responsibilities

• Maintain fast, accurate service, positive guest relations, and ensure products are consistent with company quality standards.
• Conduct periodic food safety audits and provide coaching and feedback to crew on customer service, product quality, and speed of service.
• Share with the Management team day-to-day responsibility for cash procedures, such as bank deposits, making change, opening/closing safe, and verifying drawers.
• Conduct daily inventory, complete shift-to-shift food safety audits, and set up daily control sheets.
• Monitor inventory, food preparation, and order fulfillment on a daily basis to ensure adherence to company standards.
• Monitor speed with service (SWS) performance and resolve bottlenecks to achieve SWS goals.
• In the absence of management, responsible for food and supplies deliveries and restaurant opening and closing.

Requirements

The ideal candidate will have excellent communication and leadership skills, with the ability to work effectively in a fast-paced environment. You will be responsible for maintaining a clean and safe work environment, adhering to company policies and procedures, and providing exceptional customer service.

What We Offer

As a Shift Leader at Summerwood Master, you will have the opportunity to work in a dynamic and supportive team environment, with opportunities for professional growth and development. You will receive competitive compensation and benefits, as well as ongoing training and coaching to help you succeed in your role.

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information].
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