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Guest Services Representative

2 months ago

New Castle, Delaware, United States Wentworth By the Sea Full time
Job Overview

We are seeking detail-oriented individuals with outstanding interpersonal skills for the role of Front Desk Agent. As the first point of contact for guests, Front Desk Agents play a crucial role in creating memorable first impressions, beginning with a warm greeting and maintaining a welcoming atmosphere throughout their stay. This position involves a variety of administrative and procedural tasks, as well as the ability to manage and resolve conflicts effectively.

The ideal Front Desk Agent will demonstrate exceptional patience and a proactive approach to fulfilling guest needs with grace and professionalism.

Key Responsibilities:

  • Welcoming guests upon arrival and ensuring they feel at home
  • Identifying returning guests, VIPs, and loyalty program members
  • Managing the check-in and check-out processes
  • Providing comprehensive front desk services
  • Assigning accommodations and handling administrative tasks
  • Delivering messages and mail to guests
  • Processing payments from guests
  • Coordinating with bell staff and management
  • Offering information to guests regarding transportation and dining options
  • Addressing both general and specific guest requests
  • Resolving conflicts or tense situations with guests effectively

Qualifications:

  • High school diploma or equivalent
  • Prior experience in customer service
  • Strong interpersonal abilities
  • Excellent verbal and written communication skills
  • Effective time management and organizational capabilities
  • Experience in conflict resolution
  • Patience and attentive listening skills

Benefits:

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • 401(k) Plan
  • Short-Term Disability Coverage
  • Complimentary Associate Parking
  • Free Meals for each shift worked

This position offers a wonderful opportunity to be part of an organization that values its team members as its greatest asset, and we take pride in selecting individuals who contribute to our mission.

We are an Equal Opportunity Employer and do not discriminate in employment practices based on race, gender, age, disability, religion, national origin, or any other legally protected status.