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Customer Service Supervisor
2 months ago
We are seeking a highly skilled Customer Service Supervisor to join our team at Danaher Corporation. As a Customer Service Supervisor, you will be responsible for leading a team of Customer Service Representatives and providing exceptional customer service to our international customers.
Key Responsibilities:- Manage team performance and provide coaching and mentoring to team members
- Provide backup support to the Customer Service Manager as needed
- Drive efficiency, quality, and opportunistic sales by guiding and supervising the team
- Lead problem-solving efforts to address gaps in performance
- Seek opportunities for continuous improvement and follow DBS standard work
- Build and drive promotional programs and develop cross-sell/up-sell skills of team members
- 3+ years of experience in a customer service environment with dynamic responsibilities
- Bachelor's degree ideal
- 5+ years of demonstrated ability with international business and supervisory/leadership experience preferred
- Proven track record and proficiency with order entry and management processes
- Solid understanding of Order Management systems (Oracle, SFDC, Noetix, Cisco, ADP, contact center, etc.)
- A comprehensive package of benefits including paid time off, medical/dental/vision insurance, and 401(k) starting Day 1
- A dynamic and supportive work environment with opportunities for career growth and professional development
- A competitive salary range of $70,000-$75,000, with bonus pay eligible
We are an equal opportunity employer and welcome applications from diverse candidates. If you are passionate about delivering exceptional customer service and leading a team to success, we encourage you to apply for this exciting opportunity.
