Customer Service Manager

3 weeks ago


Loveland, Colorado, United States Jason Bustos - State Farm Agent Full time
Job Overview

As a Customer Service Manager at Jason Bustos State Farm, you will play a crucial role in empowering our agency to achieve its goals. Your primary responsibility will be to implement and support office policies, ensuring the execution of exceptional customer experiences. By working alongside other team members, you will create a seamless operation that actualizes the opportunities offered to people by insurance products and financial services.

Key Responsibilities
  • Establish and maintain strong customer relationships, providing prompt and accurate service as needed.
  • Use a customer-focused approach to educate customers about insurance options, ensuring they have the information they need to make informed decisions.
  • Ensure the office is well-maintained and equipped to meet customer needs, with a focus on marketing relevant products.
Requirements
  • Excellent communication skills, with the ability to write, speak, and listen effectively.
  • Highly organized and detail-oriented, with experience in customer service and preferably in managing customer service teams.
  • Proactive problem-solver, able to work in a team environment and coordinate with others to achieve agency goals.
  • Able to obtain Property and Casualty License, as well as Life and Health License.
Benefits
  • Paid time off, including holidays and personal/sick days.
  • Salary plus commission/bonus, with opportunities for growth and advancement within the agency.


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