Service Coordinator
2 weeks ago
We are seeking a highly organized and detail-oriented Service Coordinator to join our team at Hawthorne Cat. As a Service Coordinator, you will play a critical role in ensuring the smooth operation of our service department, providing administrative support to our service team, and ensuring that our customers receive exceptional service.
Key Responsibilities:- Provide administrative support to the service team, including answering phone calls, responding to emails, and preparing documents.
- Reconcile mechanic time cards with payroll records and ensure accurate payment.
- Open and close work orders, file documents, and ensure that all necessary paperwork is completed.
- Order supplies and issue purchase orders to vendors.
- Assist with customer communication, including scheduling pickups and deliveries.
- Coordinate with the service supervisor to ensure timely submission of service reports and warranty claims.
- Perform other administrative duties as required.
- High school diploma or equivalent required.
- Valid driver's license with a good driving record.
- Excellent customer service skills and attention to detail.
- Supervisory experience preferred.
- At least 5 years of experience in a service shop environment.
- Competitive compensation.
- A great work environment and culture.
- Career growth and advancement opportunities.
- Training and development programs.
- Medical, dental, and vision plans.
- 401(k) plan with company matching.
- Health and dependent care flexible spending accounts.
- Life and accident insurance.
- Employee assistance programs.
- Legal plan.
- Travel assistance plan.
- Wellness programs.
- Referral bonus program.
- Longevity bonus program.
- Recognition programs.
- Hawthorne Cat discounts.
- Boot reimbursement.
- Tuition reimbursement.
- Company-supplied uniforms.
- Advanced technical training.
Reasonable accommodations will be considered for essential functions of the position.
Hawthorne Cat is an Equal Employment Opportunity/Affirmative Action Employer. M/F/V/D
Hawthorne Cat Participates in E-Verify.
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