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Customer Service Representative

2 months ago

Lakeland, Florida, United States Valvoline Instant Oil Change Full time

About Valvoline Instant Oil Change

We're a leading provider of oil change services, dedicated to delivering exceptional customer experiences and building strong relationships with our communities.

Job Summary

We're seeking a highly skilled and customer-focused Customer Service Advisor to join our team at Valvoline Instant Oil Change. As a key member of our team, you will be responsible for delivering outstanding customer service, providing expert advice on our products and services, and ensuring a seamless experience for our guests.

Key Responsibilities

  • Deliver a positive first impression to each guest with a warm and friendly greeting
  • Present oil change options and additional services based on manufacturer recommendations
  • Build trust and win repeat, loyal customers
  • Evaluate customers' needs, working quickly and efficiently
  • Provide hands-on assistance under the hood as needed
  • Master products, services, and company knowledge

Requirements

  • Effective interpersonal and oral communication skills
  • Ability to work face-to-face with customers
  • Friendly and customer-focused attitude
  • Eagerness to learn and grow
  • Ability to lift up to 50 pounds and work with hands above head
  • Full mobility and ability to stand for extended periods
  • English fluency in reading, writing, and speaking

Benefits

  • Competitive weekly pay and flexible work schedule
  • On-the-job training and development opportunities
  • Company-provided uniforms and tools
  • Promotion from within and opportunities for advancement
  • Tuition assistance and paid time off
  • Medical, dental, vision, and 401(k) savings plans

Equal Opportunity Employer

We are an equal opportunity employer and welcome applicants from diverse backgrounds. We are committed to creating an inclusive and respectful work environment where everyone can thrive.