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Customer Service Representative

2 months ago

Goleta, California, United States Santa Barbara Airbus Inc Full time

We are seeking a highly skilled and customer-focused professional to join our team at Santa Barbara Airbus Inc as a Customer Service Agent. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Provide timely and effective resolution to customer inquiries and concerns
  • Manage and resolve customer complaints in a professional and courteous manner
  • Collaborate with internal teams to ensure seamless customer experience
  • Develop and maintain a thorough understanding of our products and services
  • Stay up-to-date on industry trends and best practices in customer service

Requirements:

  • Proficient in Microsoft Office and other productivity software
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Strong problem-solving and analytical skills
  • Ability to work a variable schedule, including weekends

Preferred Qualifications:

  • Spanish language proficiency
  • Experience in customer service or a related field
  • Knowledge of the transportation industry