Customer Experience Representative

3 weeks ago


Goleta, California, United States Toyota of Santa Barbara Full time

We are seeking a skilled Customer Experience Representative to join our team at Toyota of Santa Barbara. This is a fast-paced and rewarding dealership with tremendous growth potential. Our ideal candidate will be a hardworking and energetic professional who is passionate about delivering exceptional customer service. As a Customer Experience Representative, you will be responsible for greeting customers, listening to their needs, and scheduling appointments as needed. You may also be responsible for setting up loaner cars and verifying insurance before maintenance is scheduled.

Compensation and Benefits

  • Our competitive salary range is $65,000 - $85,000 per year.
  • We offer flexible working hours to ensure our employees can balance work and personal life.
  • Our comprehensive health insurance plan covers medical, dental, and vision expenses.
  • We provide generous PTO and sick leave policies to ensure our employees can take time off when needed.
  • Our 401(k) plan allows employees to save for retirement and receive matching contributions from the company.

Responsibilities

  • Greeting and Customer Service: Greet customers promptly and provide exceptional customer service to ensure a positive experience.
  • Vehicle Information: Obtain customer and vehicle information to accurately diagnose and recommend maintenance.
  • Maintenance and Repair: Determine and recommend maintenance based on age, mileage, and history of the vehicle, and prepare a complete and accurate estimate of cost for labor and parts.
  • Follow-up and Communication: Establish follow-up time, monitor the progress of each vehicle throughout the day, and update customers frequently.
  • Invoice Reconciliation: Verify that the final invoice reconciles with the work performed on the repair order.
  • Explain Completed Work: Explain all completed work and charges to customers in a clear and concise manner.

Requirements

  • Proven record of achieving exceptional customer satisfaction.
  • Past experience as a service advisor, assistant lane manager, or service consultant.
  • Very energetic personality and a desire for a long-term career with a growing organization.
  • Personal and professional integrity, and computer skills and willingness to learn new programs.

Toyota of Santa Barbara is an Equal Opportunity Employer

We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.



  • Goleta, California, United States Ergomotion Full time

    About the RoleWe are seeking a highly skilled Customer Experience Representative to join our team at Ergomotion. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and exceeded.Key ResponsibilitiesProvide timely and effective responses to customer inquiries...


  • Goleta, California, United States Classic Collision Full time

    Customer Service Representative Job DescriptionClassic Collision is seeking a highly skilled Customer Service Representative to join our team in Goleta. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and ensuring a positive experience.Responsibilities:Customer Greeting and...


  • Goleta, California, United States Allstar Heating and Air Conditioning Full time

    Customer Service Representative OpportunityWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for engaging with customers to drive new leads and providing exceptional service to our valued clients.Key Responsibilities:Engage with...


  • Goleta, California, United States Hertz Full time

    Job Title: Customer Service AssociateAt Hertz, we are seeking a highly skilled and customer-focused Customer Service Associate to join our team. As a key member of our rental operations, you will be responsible for providing exceptional customer service and sales support to our valued customers.Key Responsibilities:Consult with customers on their Hertz...


  • Goleta, California, United States Albertsons Full time

    Key Responsibilities:As a Retail Sales and Store Support at Albertsons, you will be the face of the Company, interacting with valued customers in various capacities. Your duties will include helping customers and fellow associates, being thoughtful and passionate about your work, and making others smile. You will be a key part of the team, providing...


  • Goleta, California, United States Best Buy Full time

    Key Responsibilities:As a Sales Associate at Best Buy, you will be responsible for greeting and welcoming customers in a warm and friendly manner. You will use your acquired skills and knowledge to recommend products and services that meet customers' current and future needs. Additionally, you will assist customers with their sales orders, returns, and...


  • Goleta, California, United States Gold's Gym Full time

    Key Responsibilities:As a Front Desk Associate at Gold's Gym, you will be responsible for providing exceptional customer service to our members. This includes greeting and welcoming members, answering inquiries, and resolving complaints in a professional and courteous manner.Additional Responsibilities:Register new members and process membership payments,...

  • Sales Representative

    4 weeks ago


    Goleta, California, United States ActionLink Full time

    Job Title: Sales RepresentativeJob Description:We are seeking a highly motivated Sales Representative to join our team at ActionLink. As a Sales Representative, you will be responsible for showcasing Sony's innovative technology to store associates and customers, providing expert recommendations on home theater gear, and closing sales to achieve weekly sales...


  • Goleta, California, United States Best Buy Full time

    Key Responsibilities:As a Retail Sales Associate at Best Buy, you will be the face of our company for every customer who visits our stores. We will provide you with the skills and knowledge you need to confidently recommend the right tech products and solutions for each customer. Your goal will be to create a great shopping experience and inspire people with...


  • Goleta, California, United States Marriott Full time

    Explore New Opportunities at MarriottAre you looking to elevate your day-to-day to an adventure? Marriott Hotels has opportunities abound for individuals who want to make a difference in the lives of our guests. As a Front Desk Agent, you will be the face of our hotel, providing exceptional customer service and creating memorable experiences for our...


  • Goleta, California, United States Albertsons Full time

    Job OverviewAs a Retail Sales and Store Support at Albertsons, you will be the face of the Company, interacting with valued customers and helping them with their needs. Your role will involve a variety of tasks, including bagging groceries, arranging flowers, and sweeping the floor. You will also be responsible for helping your fellow associates and being...


  • Goleta, California, United States Courtyard by Marriott Full time

    Key Responsibilities:• Provide exceptional customer service to guests, ensuring a warm and welcoming experience.• Efficiently check guests in and out, verifying accuracy of information.• Respond to guest inquiries and resolve complaints in a professional and timely manner.• Assist with reservations and maintain accurate records of guest...


  • Goleta, California, United States Courtyard by Marriott Full time

    Customer Service Role at Courtyard by MarriottAs a Front Desk Agent at Courtyard by Marriott, you will be responsible for providing exceptional customer service to our guests. This includes greeting guests warmly, checking guests in and out efficiently, and handling guest inquiries and complaints in a professional manner. You will also be responsible for...


  • Goleta, California, United States Toyota of Santa Barbara Full time

    We are seeking a highly skilled and detail-oriented Receptionist and Administrative Assistant to join our team at Toyota of Santa Barbara. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to work in a fast-paced environment.Key Responsibilities:Answer dealership phones and greet customers in a professional...


  • Goleta, California, United States Hertz Full time

    About the Role:This is an exciting opportunity to join Hertz as a Customer Service Associate. In this key role, you will be responsible for consulting with customers on their rental car needs and providing world-class customer service and sales support. Main Responsibilities:Building rapport with customers, upselling them on additional features and benefits,...

  • Sales Representative

    3 weeks ago


    Goleta, California, United States ActionLink Full time

    Job Opportunity:Are you passionate about sales and consumer technology?ActionLink is seeking a skilled Sales Specialist to join our team and represent Sonos, a leading brand in wireless audio, at Costco in Goleta, CA.Key Responsibilities:Introduce Sonos products to customers and promote their home theater technologyExecute sales strategies to meet program...

  • Wendy's Crew Member

    4 weeks ago


    Goleta, California, United States WKS Internal Wendy's Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Wendy's Crew Member to join our team. As a key member of our restaurant staff, you will be responsible for providing exceptional customer service, maintaining a clean and safe work environment, and ensuring that our customers receive the highest quality food and beverages.Key...


  • Goleta, California, United States Frontier, Inc. Full time

    Job Title: Customer Service Technician IIThis is a challenging and rewarding role that requires a strong technical background and excellent customer service skills. As a Customer Service Technician II, you will be responsible for installing, repairing, and maintaining telecommunications equipment and infrastructure.Key Responsibilities:Install and repair...


  • Goleta, California, United States Marriott Full time

    Unlock Your Potential at Marriott HotelsAre you ready to take your career to new heights? Marriott Hotels is seeking a talented Front Desk Agent to join our team.As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a warm and welcoming experience. You will be responsible for...


  • Goleta, California, United States Santa Barbara Honda Full time

    About the Role:We are seeking a highly motivated and results-driven Medical Sales Associate to join our team at Santa Barbara Honda. As a Medical Sales Associate, you will be responsible for helping customers find the perfect vehicle to meet their needs.Key Responsibilities:Helping customers find the car that best suits their needsPerforming high-quality,...