Customer Service Representative

3 hours ago


Goleta, California, United States Classic Collision Full time
Customer Service Representative Job Description

Classic Collision is seeking a highly skilled Customer Service Representative to join our team in Goleta. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and ensuring a positive experience.

Responsibilities:
  • Customer Greeting and Communication: Greet and welcome customers promptly, professionally, and in a friendly manner via phone or in-person.
  • Repair Process Explanation: Explain and educate customers on the repair process, including insurance claim information and processes.
  • Insurance Partner Coordination: Maintain a broad knowledge base of insurance partner requirements regarding authorizations, billing, and load level processes.
  • Rental Car and Tow Company Coordination: Coordinate with rental car and tow companies to provide one-stop service to all customers.
  • Vehicle Delivery: Ensure all vehicles are delivered to customers by the assigned service advisor or designated backup teammate.
  • Customer Communication: May assist in customer communication throughout the repair process.
  • DRP Assignments and Estimates: Monitor DRP assignments, estimate/repair appointments, and capture rates of assignments.
  • DRP Logbooks and Enterprise ARMS: Maintain DRP logbooks and Enterprise ARMS daily.
  • Payment and Invoicing: Secure proper payments and assist with reconciling invoices to payables report daily and monthly.
  • Customer Comfort and Waiting Area: Ensure all customer comfort items are always fresh and available, and maintain the customer waiting area.
  • Administrative Tasks: Perform other administrative tasks and duties as required to successfully meet the needs of the business.
Qualifications:
  • Age Requirement: Must be at least 18 years of age.
  • Experience: Previous experience in customer service, sales, or other related fields is preferred.
  • Driver's License: Must have a valid driver's license and be eligible for coverage under company insurance policy.
  • Communication and Interpersonal Skills: Effective communication (written and verbal) and interpersonal skills are required.
  • Organization and Time Management: Organization and multi-tasking skills, good time management, and the ability to adapt easily to a fast-paced environment are essential.
Behaviors and Competencies:
  • Integrity: Respect and accountability at every level and every interaction.
  • Customer Service: Provide the highest level of customer service while building customer satisfaction and retention.
  • Innovation: Develops and displays innovative approaches and ideas to our business.
  • Teamwork: Contributes to building a positive team spirit and supports everyone's efforts to succeed.

Classic Collision is an Equal Opportunity Employer and is committed to providing a work environment free from discrimination and harassment. We are an equal opportunity employer and welcome applications from diverse candidates.



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