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Customer Service Representative

1 month ago

Goleta, California, United States Hertz Full time
Job Title: Customer Service Associate

At Hertz, we are seeking a highly skilled and customer-focused Customer Service Associate to join our team. As a key member of our rental operations, you will be responsible for providing exceptional customer service and sales support to our valued customers.

Key Responsibilities:
  • Consult with customers on their Hertz rental needs and provide personalized solutions to maximize revenue opportunities.
  • Actively offer products and services to customers, while overcoming objections and ensuring a positive customer experience.
  • Ensure that customers receive world-class customer service and sales support, meeting or exceeding our high standards.
  • Build strong relationships with customers, utilizing effective communication and interpersonal skills.
  • Work collaboratively with colleagues to achieve team goals and objectives.
Requirements:
  • Strong oral and written communication skills, with the ability to build relationships with customers.
  • Ability to multitask and work in a fast-paced environment.
  • Strong sales and customer service skills, with a focus on upselling and overcoming customer objections.
  • High level of ownership, accountability, and initiative, with a passion for delivering exceptional results.
Benefits and Perks:
  • Competitive salary and benefits package, including medical, dental, and vision plan options.
  • Retirement programs, including 401(k) employer matching.
  • Paid parental leave and adoption assistance.
  • Employee assistance program for employees and family members.
  • Educational reimbursement and discounts.
  • Voluntary insurance programs, including pet, legal/identity theft, and critical illness coverage.
  • Perks and discounts, including theme park tickets and gym discounts.
About Us:

Hertz is one of the largest worldwide airport general use vehicle rental companies, operating the Hertz, Dollar Car Rental, and Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations. We are committed to championing and celebrating a culture of diversity and inclusion, and we take affirmative steps to promote employment and advancement opportunities.