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Retail Sales and Service Specialist

2 months ago

Cedar Park, Texas, United States Sephora USA, Inc. Full time
Position Title: Sales and Service Coordinator

Role Overview:
As a Sales and Service Coordinator, you will play a vital role in delivering an outstanding shopping experience for our clients. Your responsibilities will encompass various aspects of sales and service strategies, including event coordination, loyalty program management, and team training.

Key Responsibilities:
1. Enhancing Customer Experience: Ensure a remarkable shopping journey for every client by supporting all sales and service initiatives.
2. Event Coordination: Organize and manage paid services, events, and classes to engage customers effectively.
3. Loyalty Program Implementation: Assist in the execution of loyalty programs to foster customer retention.
4. Cash Management: Oversee cash handling processes to guarantee a seamless checkout experience.
5. Team Training: Provide education and training to store teams on service offerings and customer engagement techniques.

Qualifications:
- Previous experience in retail sales and service, ideally in a coordinating capacity.
- A strong passion for customer service and teamwork.
- Excellent communication skills with the ability to manage multiple tasks.
- Adaptability to shifting store priorities and peak retail hours.
- Reliable attendance and the capability to lift and carry up to 50 pounds.

What We Offer:
Diversity and Inclusion: We are committed to fostering a beauty community that celebrates and respects individual uniqueness.

Comprehensive Benefits: Sephora provides extensive healthcare and wellness benefits based on eligibility. For more details on our benefits, please refer to our company resources.

Sephora is an equal opportunity employer, valuing a diverse and inclusive workplace. All candidates will be considered for employment without regard to any legally protected status.