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Help Desk Specialist

2 months ago

Independence, Missouri, United States Independence School District Full time

Job Title: Help Desk Specialist

**Job Summary:**

We are seeking a highly skilled and customer-focused Help Desk Specialist to join our team at the Independence School District. As a Help Desk Specialist, you will be responsible for providing technical support and assistance to parents and staff members using the Canvas Learning Management System (LMS).

**Key Responsibilities:**

* Serve as the primary point of contact for parents with technology-related questions and issues
* Troubleshoot and resolve technical problems related to access, navigation, and functionality within the Canvas LMS platform
* Develop and maintain a knowledge base of frequently asked questions and common issues faced by parents
* Provide clear, concise, and empathetic guidance to parents via phone, email, and other communication channels
* Collaborate with the technology department to identify recurring issues and recommend improvements to the Canvas LMS user experience
* Conduct training sessions and create user-friendly resources to help parents and staff become more proficient with the Canvas LMS platform

**Requirements:**

* Help desk support and/or customer service experience preferred
* Working knowledge of Canvas LMS preferred but not required
* High degree of broad technical aptitude required with the ability to clearly communicate technical solutions in a friendly and helpful manner to a non-technical audience
* Strong skills in human relations, problem solving, decision making, organization, and communications
* Strong telephone skills and friendly service-oriented demeanor
* Ability to lift up to 25 pounds
* Ability to sit for 7.5 hours daily

**Terms of Employment:**

The Help Desk Specialist will be employed for a twelve-month position with a 5-day work week. The salary and work year will be established annually by the Board of Education.

**Evaluation:**

The Help Desk Specialist will be evaluated by the immediate supervisor, using the Independence School District Technology Staff Performance-Based Evaluation.