Part-Time Customer Service Representative

2 weeks ago


Knoxville, Tennessee, United States The UPS Store #6461 Full time

The UPS Store #6461 is seeking a highly skilled Part-Time Center Associate to deliver exceptional customer service to our retail customers. This role requires a strong ability to receive and process packages for courier shipment, operate various equipment, and provide accurate information on our products and services.

Key Responsibilities:

  • Deliver outstanding customer service to walk-in customers and telephone inquiries
  • Practice good listening skills with customers, team members, and leadership
  • Take ownership of customer shipping needs and offer viable solutions
  • Learn all product and service offerings, alternative solutions, and industry trends
  • Operate equipment, software, and devices in an expert fashion and teach others
  • Maintain a clean, organized, and safe working environment

Requirements:

  • High school diploma or GED required
  • Strong computer skills, including Microsoft Office and Adobe Suites
  • Outstanding phone skills
  • Strong verbal and written communication skills, including spelling and math
  • Prompt, reliable, and responsible
  • Able to lift 40+ pounds
  • Willing and able to work 25 to 30 hours per week for a 5-day work week


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