Customer Service Representative
4 weeks ago
Customer Service Representative - Sales
Department(s):
Office
Reports to:
Sales Manager
Job Summary:
The customer service representative will be responsible for helping customers by providing product/service information, quoting, placing/scheduling orders and resolving issues.
Key Responsibilities:
• Handle customer inquiries by email and phone.
• Data Entry
• Quoting, placing and scheduling orders for a large customer base.
• Provide information about the products and services.
• Resolve customer issues and concerns.
• Develop and maintain a knowledge base of the evolving products and services.
• Manage files, update paperwork, distribute communications in a timely manner.
• Maintain and grow customer relationships.
Requirements:
• Minimum previous experience in customer service, sales, or other related fields preferred.
• Ability to build rapport with clients.
• Ability to prioritize and multitask in a fast-paced office environment.
• Positive and professional demeanor.
• Excellent written and verbal communication skills
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