Patient Service Representative
2 weeks ago
This role is responsible for providing exceptional patient service and administrative support in a Cardiology Specialty office. The ideal candidate will have excellent communication skills, a professional demeanor, and the ability to work effectively in a fast-paced environment.
Key Responsibilities- Greets patients, answers phones, takes messages, and returns calls while documenting all interactions accurately and completely in the electronic medical record (EMR).
- Schedules patient appointments, registers patients, and verifies insurance information to determine coordination of benefits and obtain authorization and/or referrals as required.
- Collects patient payments, provides accurate receipts, and posts payments in the system.
- Maintains department and/or individual work queues and reports as required.
- Prepares medical records for patient appointments by compiling information from various sources.
- Promotes the mission, vision, and values of SCL Health and abides by service behavior standards.
- One year of customer service experience involving interactions with customers in person and by phone.
- Professional manner and strong interpersonal and communication skills.
- Demonstrated basic computer skills and data entry.
- High school diploma or GED.
Interact with others by effectively communicating, both orally and in writing. Operate computers and other office equipment requiring the ability to move fingers and hands. See and read computer monitors and documents. Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment. May require lifting and transporting objects and office supplies, bending, kneeling, and reaching.
We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
Learn more about our comprehensive benefits packages for our caregivers and our commitment to diversity, equity, and inclusion.
Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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