Patient Service Representative Radiology Specialist

2 weeks ago


Brighton, Colorado, United States Trinity Health Full time
Job Summary

We are seeking a highly skilled and detail-oriented Patient Service Representative Radiology to join our team at Trinity Health. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and ensuring seamless registration and insurance verification processes.

Key Responsibilities
  • Interview patients and gather information to ensure accurate and timely claims submission
  • Interpret information collected to determine and create comprehensive visit-specific billing records
  • Determine need for and obtains authorization for treatment/procedures and assignment of benefits as required
  • Maintain competency by participating in on-site and external training opportunities
  • Utilize skills gained from training sessions to improve and enhance work processes and customer interactions
  • Provide information to patients concerning hospital policies and regulatory requirements utilizing effective interpersonal and guest-relations skills
  • Collect payment at time of registration or check-out
  • Verify procedural and diagnosis codes submitted by service departments and physicians to assure accuracy for claims submission and adjudication of reimbursement
  • Verify insurance eligibility with payors and determine benefits and ensures authorization requirements are met
  • Interact with ordering practitioners and patients to coordinate service and insurance requirements
  • Facilitate cash collection as appropriate prior to and at the time of service, including copays, deductibles, and private pay responsibility
  • Obtain insurance authorization, patient liability acknowledgement, acknowledgement of non-covered services, and advance beneficiary notices and consent forms
  • Complete as required; obtains signatures and approvals; verifies that information is complete and accurate
Requirements
  • Requires high school diploma or equivalent
  • CHAA certification from National Associate Healthcare Access Management preferred
  • One or two years related experience
Why Join Our Team?

At Trinity Health, we are committed to diversity, equity, and inclusion. We believe that our colleagues have different lived experiences, customs, abilities, and talents, and that together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve.

We are an Equal Opportunity Employer and welcome applications from qualified candidates of all backgrounds. Our commitment to diversity and inclusion is reflected in our Mission and Core Values.



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