ServiceNow Architect

1 week ago

Texas, United States Alldus Full time
About the Role

We are seeking a highly skilled ServiceNow Architect to join our team at Alldus. As a ServiceNow Architect, you will play a critical role in designing and implementing innovative solutions on the ServiceNow platform. Your primary responsibility will be to lead the development of comprehensive, complex, and innovative solutions that meet our clients' unique business requirements while aligning with industry best practices and a holistic platform approach.

Key Responsibilities
  • Solution Design and Architecture: Collaborate with clients, internal stakeholders, developers, and business analysts to drive requirements definition, create a shared understanding of business processes, introduce new capabilities, and design robust and scalable ServiceNow and integrated technology solutions.
  • Technical Consultation: Serve as the expert advisor to clients, partners, and project teams, leading solutioning sessions, shared understanding, and building a bridge between disparate organizations through your technical expertise and leadership.
  • Thought Leadership: Establish Alldus as a thought leader within the ServiceNow ecosystem by building the Practice brand and setting our organization as the expert in the space.
  • Implementation Support: Define and uphold the Practice's standards for collaboration with project managers, developers, and other teams to support the implementation of ServiceNow solutions.
  • Integration and Automation: Design new and innovative integration solutions that can be leveraged across the Practice, ensuring practice-wide understanding and adoption.
  • Performance Optimization: Identify new methodologies and technologies to institute within the Practice's performance analysis and optimization best practices.
  • Quality Assurance: Ensure the delivery teams are adhering to quality assurance best practices and drive successful outcomes where teams are falling short of meeting standards.
  • Resource Management: Work closely with resourcing, practice leadership, and program management to ensure that the appropriately certified, trained, and experienced resources are working on projects.
  • Security and Compliance: Identify and mature new security solutions to meet new or changing compliance requirements.
  • Documentation and Knowledge Sharing: Create comprehensive technical design documentation, including architecture diagrams, configurations, and customization design specifications.
  • Continuous Learning: Stay abreast of and be a leader on the latest advancements in ServiceNow and integrated technologies, tools, and industry trends.
  • Client Relationships: Build trusting relationships with clients through effective communication, understanding their needs, and delivering high-quality solutions that exceed their expectations.
  • Mentorship and Coaching: Foster growth of our ServiceNow talent pool by targeting career pathways for teammates that align with business objectives.
  • Strategic Relationships: Foster enduring relationships between Alldus, the ServiceNow product and sales teams, and our clients, facilitating collaboration and knowledge exchange.
  • Business Strategy: Serve as the unequivocal expert in our Practice's strategic initiatives, proposing innovative solutions that leverage emerging technologies and methodologies.
  • Corporate Growth: Contribute to the growth of the business by leading the development of client roadmaps to identify and foster new opportunities for Alldus services and ServiceNow license sales.
Requirements
  • 8 or more years of experience implementing or architecting ServiceNow solutions.
  • Certified in 5 or more mainline certifications, with preference for the following:
  • Certified System Administrator
  • Certified Application Developer
  • Certified Implementation Specialist (CIS) – Application Portfolio Management
  • CIS – Human Resources
  • CIS – Customer Service Management
  • CIS – IT Service Management
  • CIS – Strategic Portfolio Management
  • CIS – Software Asset Management

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