Senior Customer Success Architect
2 weeks ago
The Principal Success Architect for Customer Outcomes is responsible for establishing and nurturing executive-level relationships across a select group of enterprise clients.
The primary goal of the Success Architect is to enhance Customer Outcomes at these accounts, driving product adoption and ensuring the realization of value from our solutions.
Key Responsibilities:1. Drive customer success initiatives for 1-5 major enterprise clients.
2. Build and maintain trusted advisor status with key executive stakeholders.
3. Attain expertise in ServiceNow's value methodology and conduct regular value assessments with clients (at least quarterly).
4. Gain a deep understanding of customer strategic objectives and assist in the development of their roadmaps.
5. Implement effective co-delivery models for optimal results.
6. Forge partnerships with ecosystem partners to enhance customer success delivery.
7. Design implementation strategies and readiness processes to expedite time to value.
8. Experience in developing and refining governance for operating models.
9. Maintain strong account-level relationships to support a clear value proposition.
10. Engage in account delivery governance activities.
11. Advocate for and promote ServiceNow's best practices.
12. Provide insights on optimizing advisory, expert services, and co-delivery efforts.
13. Achieve high customer satisfaction metrics for assigned accounts.
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Senior Customer Success Architect
2 weeks ago
Austin, Texas, United States ServiceNow Full timeCompany OverviewFounded in 2004 in San Diego, California, ServiceNow has evolved into a leading global provider of innovative AI-driven solutions, serving over 8,100 clients, including a significant portion of the Fortune 500. About the RoleThe Principal Success Architect for Customer Outcomes is responsible for establishing and nurturing C-level executive...
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Senior Customer Success Strategist
2 weeks ago
Austin, Texas, United States Canva Full timeJob OverviewBecome a part of a team that is transforming the way design is experienced globally.IntroductionWe appreciate your interest in exploring opportunities with us. We understand that job searching can be a lengthy process, so let's dive right into the details.Work EnvironmentOur primary office is located in Sydney, Australia, with an additional...
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Senior Customer Success Manager
2 days ago
Austin, Texas, United States Forcepoint Full timeAbout the RoleWe are seeking a highly skilled Senior Customer Success Manager to join our team at Forcepoint. As a key strategic team member, you will play a critical role in delivering value to our customers and building long-term relationships.Key ResponsibilitiesCustomer Relationship Building: Develop and maintain strong, trusting relationships with our...
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Senior Customer Success Manager
2 weeks ago
Austin, United States Vital Interaction Full timeJob DescriptionJob DescriptionAre you passionate about creating unparalleled customer experiences? Are you skilled in cultivating strong relationships with executives? As our Senior Customer Success Manager, you'll be the driving force behind our most valuable customer relationships, transforming challenges into opportunities and ensuring our solutions...
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Senior Solution Architect
2 weeks ago
Texas City, United States Certinia Full timeDescriptionWHO WE ARE Certinia (formerly FinancialForce) delivers a Services-as-a-Business platform that powers and connects all aspects of services operations, from services estimation and delivery to customer success management and financial planning and accounting. The company's Professional Services Automation (PSA), Customer Success, and ERP solutions...
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Senior Java Solutions Architect
2 weeks ago
Austin, Texas, United States Galaxy i technologies Inc Full timeGreetings,Position Type: W2 & FULLTIMEProject Duration: Long-term with 100% ClosureWork Model: On-siteVisa Eligibility: All visa types are welcomeJob Title: Senior Java Solutions ArchitectJob Overview:This role is for a Senior Java Solutions Architect. You will play a pivotal role in architecting and executing Java-centric solutions, working closely with...
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Senior Architect
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Austin, Texas, United States CAPPS, Inc. Full timeJob DescriptionJob Summary:We are seeking a highly skilled Senior Architect to join our team at CAPPS, Inc. as a Project Architect. The successful candidate will be responsible for leading architectural work, including schematic design, space planning, cost estimation, and project management.Key Responsibilities:Develop and implement architectural designs...
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Senior Customer Success Manager
2 weeks ago
Austin, United States Vital Interaction Full timeAre you passionate about creating unparalleled customer experiences? Are you skilled in cultivating strong relationships with executives? As our Senior Customer Success Manager, you'll be the driving force behind our most valuable customer relationships, transforming challenges into opportunities and ensuring our solutions not only meet but exceed...
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Senior Customer Success Manager
2 weeks ago
Austin, United States Vital Interaction Full timeReplies within 24 hours Are you passionate about creating unparalleled customer experiences? Are you skilled in cultivating strong relationships with executives? As our Senior Customer Success Manager, you'll be the driving force behind our most valuable customer relationships, transforming challenges into opportunities and ensuring our solutions not only...
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Senior Solutions Architect
1 week ago
Austin, United States Gotransverse Full timeRole: Senior Solutions Architect Gotransverse is seeking a Senior Solution Architect for our fast-growing SaaS Billing and Revenue Management solution. This is a critical role in translating our customer’s business needs into a comprehensive design using detailed industry knowledge and ability to develop and implement best practices that fit into the...
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Senior Customer Success Manager
3 months ago
Austin, United States Recurly Full timeAbout Recurly: Recurly, Inc., a SaaS company, provides a versatile subscription management platform to manage the entire subscription lifecycle for market-leading brands worldwide. Subscription businesses such as Sling TV, FabFitFun, Cinemark and Fubo.tv depend on Recurly to harness the power of the subscription model and drive recurring revenue growth....
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Senior Customer Success Manager
2 weeks ago
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Senior AI Solutions Architect
2 weeks ago
Austin, Texas, United States Derex Technologies Inc Full timePosition: Senior AI Solutions ArchitectLocation: Remote (hybrid options available)Visa: USC / GC OnlyKey Skills: Python, Sci-kit Learn, TensorFlow, AWS Sagemaker, AWS EcosystemJob Overview:We are seeking a skilled and knowledgeable Senior AI Solutions Architect to join our innovative team at Derex Technologies Inc. In this role, you will be pivotal in...
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Senior Java Solutions Architect
1 week ago
Austin, Texas, United States ITC Infotech Full timeWelcome to ITC InfotechPosition – Senior Java Solutions ArchitectLocation – Remote (Hybrid options available)Position Overview:The Senior Java Solutions Architect will be pivotal in architecting and overseeing the development of sophisticated software applications utilizing Java technologies. This role demands close collaboration with stakeholders,...
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Senior Customer Success Manager
4 weeks ago
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Senior Enterprise Cloud Architect
3 weeks ago
Austin, United States SADA Full timeJob DescriptionJob DescriptionJoin SADA as a Senior Enterprise Cloud Architect, Software EngineeringYour MissionAs a Senior Enterprise Cloud Architect at SADA, with a specialization in Software Engineering, your main responsibility is to lead a team of architects and engineers in designing, prototyping, developing, and deploying scalable software solutions...
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Senior Architect for AI Solutions
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Senior Customer Success Manager
1 week ago
Austin, Texas, United States Q2 Software, Inc Full timeAbout the RoleWe are seeking a highly skilled Senior Customer Success Manager to join our team at Q2 Software, Inc. As a key member of our customer success team, you will be responsible for coaching and guiding a team of Customer Success Managers in selling our company's products and services, as well as maintaining relationships with existing accounts.Key...
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Senior Customer Success Manager
3 months ago
Austin, United States Forcepoint Full timeWho is Forcepoint? Forcepoint simplifies security for global businesses and governments. Forcepoint's all-in-one, truly cloud-native platform makes it easy to adopt Zero Trust and prevent the theft or loss of sensitive data and intellectual property no matter where people are working. 20+ years in business. 2.7k employees. 150 countries. 11k+ customers. 300+...
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Senior Business Intelligence Architect
1 week ago
Texas, United States AgnesCole Consulting Full timePosition OverviewSenior Business Intelligence ArchitectAgnesCole Consulting is seeking a highly skilled Senior Business Intelligence Architect to enhance our client's analytics capabilities. This role requires a seasoned expert with strong leadership qualities and a comprehensive understanding of data analytics to spearhead their Digital Transformation...