Account Specialist

7 days ago

Aurora, Colorado, United States Sonova USA, Inc. Full time
About Sonova USA, Inc.

We are a leading provider of innovative hearing care solutions, dedicated to helping people enjoy life's unforgettable moments. Our mission is to create sense by bringing sound to life.

Job Title: Account Specialist

We are seeking a highly motivated and results-driven Account Specialist to join our team. As an Account Specialist, you will be responsible for qualifying new customer leads, facilitating appointments for high potential accounts, and owning the process to increase share of wallet within existing accounts.

Main Responsibilities:
  • Maintain and develop strong relationships with existing customers within the territory
  • Identify, prioritize, and contact new account leads
  • Collaborate closely with assigned field sales reps or key account managers
  • Manage customer communications in coordination with the field team
  • Schedule meetings for field sales reps in the region
  • Solve customers' largest challenges with a 'concierge-like' approach
  • Follow up with existing customers to ensure high-quality customer service is being met
Requirements:
  • High School diploma or equivalent, Bachelor's degree preferred
  • 3+ years of experience in Inside Sales, Account Management, and/or Customer Service, Medical Device preferred
  • Proven ability to solve problems on the fly, proactively and independently
  • Strong ability to manage a wide range of tasks in an efficient and organized manner
  • Adherence to moral and ethical principles in the conduct of own work and in the relationships with others
What We Offer:
  • Improving the quality of life of millions of people suffering from hearing loss
  • A challenging and motivating assignment as part of a dynamic team
  • Modern mindset and processes, accommodating flexible working conditions
  • Opportunities for further responsibilities and support for further training and development
Benefits and Perks:
  • Medical, dental, and vision coverage
  • Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts
  • TeleHealth options
  • 401k plan with company match
  • Company paid life/ad&d insurance
  • Additional supplemental life/ad&d coverage available
  • Company paid Short/Long-Term Disability coverage (STD/LTD)
  • STD LTD Buy-ups available
  • Accident/Hospital Indemnity coverage
  • Legal/ID Theft Assistance
  • PTO, floating Diversity Day, & paid holidays
  • Paid parental bonding leave
  • Employee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more)
Equal Opportunity Employer:

We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.

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