Client Relations Specialist

2 weeks ago

Puyallup, Washington, United States Korum Automotive Full time

Are you skilled in client relations and dedicated to providing exceptional service?

Korum Automotive Group is seeking a Client Relations Specialist to join our dynamic team, enhancing the customer journey within our Service Departments. This role is pivotal in assisting clients by managing incoming inquiries, addressing questions, scheduling service appointments, and directing them to the appropriate personnel.

Key responsibilities include:

  • Conducting follow-up calls to clients to ensure satisfaction with services rendered.
  • Coordinating the completion of commitments made to clients and managing internal service orders, which may involve ordering necessary components, documenting service requests, scheduling vendor appointments, and notifying clients.
  • Processing payments for services rendered and assisting with warranty and insurance claim documentation.
  • Providing support to other roles as needed, including Service Porter, Warranty Specialist, or Service Advisor.

Compensation:
The pay range for this position is $19.77 to $27.18, with a targeted hiring range of $19.77 to $23.48 per hour.

Qualifications:

  • High school diploma or equivalent.
  • Strong attention to detail.
  • Effective verbal and written communication abilities.
  • Outstanding customer service skills.
  • Previous experience in a call center environment is advantageous.
  • At least 6 months of relevant experience preferred.
  • Proficiency in using and learning various software applications.

Applicants must possess a valid driver's license with a satisfactory driving record.

Benefits:
Korum Automotive Group provides a comprehensive benefits package, including:

  • Medical, Dental, and Vision coverage.
  • Paid Time Off.
  • Employer-paid Life Insurance.
  • Voluntary options for additional Life, Long-Term Disability, Critical Illness, and Accident Insurance.
  • Employee Assistance Program (EAP).
  • Paid Holidays.
  • 401(k) Salary Deferral Plan with Employer Match.
  • Discounts on vehicle purchases, parts, and services.
  • Employee events and recognition programs.
  • Company-paid uniforms for designated positions.
  • Paid training opportunities based on position.

Additional Compensation:
Potential for discretionary bonuses, incentive awards, employee referral bonuses, and years of service award bonuses.

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