Help Desk Support Specialist

5 days ago


Waycross, Georgia, United States Nanosoft Consulting Full time
About the Job

Help Desk Support Specialist (hybrid-remote) PART-TIME

We are seeking an experienced, self-motivated Helpdesk Representative III to contribute toward the success of our business operations and improvement initiatives.

Key Responsibilities:
  • Assist clients with Tier I issues and Tier II support for issues beyond their subject matter expertise.
  • Work and communicate with state employees, internal clients, to provide information and services targeted to meet client expectations.
  • Analyze information to determine nature and extent of client requirements and concerns.
  • May serve as liaison between clients and technical staff in implementation and development of business process automation.
  • Provides ongoing operational and user assistance to address application problems, provide on-call application support and assist users with application operations.
  • Responds to internal and external client concerns both remotely and to provide desk side support as well.
  • Receives additional training as required, to gain full proficiency and experience in all areas.
  • May perform clerical duties in support of the unit.
  • Provides information to answers to inquiries from external clients regarding all aspects of specific program area of unit.
Requirements:
  • High school diploma or GED and 2-3 years of experience handling clients, questions, complaints, and/or providing information.
  • Bachelors Degree from an accredited college or university in a computer related field i.e. Computer Information Systems or Computer Science is a plus.
  • Demonstrate excellent interpersonal, oral and written communication skills.
  • Imaging machines (Dell/Win 10) and Inventory Management experience is desired.
  • Demonstrated experience working in ITIL Service Management organization is a plus.
Additional Skills:
  • Technically competent with knowledge of systems management, development and implementation methods and infrastructure.
  • Demonstrated experience working in ITIL Service Management organization and ServiceNow experience is a plus.
  • CCNA (Cisco Certified Network Associate).
  • Excellent problem-solving skills required.


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