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Hotel General Manager

2 months ago

Glen Ellyn, Illinois, United States InsideHigherEd Full time

Job Summary:

We are seeking a highly motivated and experienced Hotel Operations Manager to oversee the daily operations of our hotel, ensuring exceptional guest satisfaction and a seamless experience for our students and faculty.

Primary Duties and Responsibilities:

  • Support all aspects of hotel operations, including housekeeping, front office, vendor management, and night audit
  • Supervise Front Desk & Housekeeping Assistants, Front Desk/Night Clerks, and student interns
  • Assist the Hotel Manager in daily administration and coordination of housekeeping and front desk functions
  • Act as manager on duty and provide round-the-clock staff support via phone, email, or in-person
  • Clean guest rooms and public areas, and oversee cleanliness of all areas
  • Monitor and order cleaning and laundry supplies and chemicals
  • Assist with communication with vendors regarding quotes and contract renewals
  • Maintain inventory counts and monitor quality/wear and tear of linens and laundry
  • Issue daily work assignments to staff and interns
  • Provide employee scheduling recommendations to the Hotel Manager
  • Complete daily opening and closing housekeeping reports
  • Assist in hiring process, training, and coaching of staff and interns
  • Handle lost and found items
  • Report repair issues to the Hotel Manager and assist in coordination of repairs
  • Assist with hotel budget development and management
  • Resolve guest problems and maintain highest level of customer service
  • Work directly with faculty to coordinate and oversee student learning experience in the hotel
  • Assist with coverage at the front desk as needed

Qualifications:

  • High School diploma or equivalent required
  • 2 or more years of college coursework, equivalent experience, or in-industry experience required
  • 2-3 years of hotel, food service, housekeeping, or similar experience required
  • Demonstrated ability to work with people and give/take directions required
  • Supervisory experience preferred
  • Opera PMS preferred

Working Conditions:

  • Familiarity with safety and sanitation procedures
  • Familiarity with proper care of laundry equipment
  • Ability to work with cleaning products
  • Ability to lift and move equipment up to 50 lbs
  • Ability to stand for long periods of time
  • Ability to work on a computer system for hotel property management and point of sale systems

Benefits:

  • Classified 10 Hourly
  • Competitive starting pay based on education and experience
  • Generous benefits plan, including paid time off, tuition discounts for employees and dependents, medical, dental, vision, and retirement benefits
  • Collaborative and friendly work environment

College of DuPage is an equal opportunity employer. We are committed to diversity and creating an inclusive environment for all employees.