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Customer Care Associate
2 months ago
Williams Comfort Air
Customer Service Representative
Join a leading HVAC and plumbing firm recognized throughout the Midwest. Our continuous growth is a testament to our commitment to excellence and the quality of our team members.
PRIMARY RESPONSIBILITY
Your role will focus on enhancing customer satisfaction by transforming incoming inquiries into scheduled service appointments.
KEY RESPONSIBILITIES
- Master the call script to ensure professional and genuine interactions with customers.
- Engage in training sessions to foster your professional development.
- Keep our customer database updated with accurate and complete information.
- Maintain effective communication with dispatch and management.
REQUIRED SKILLS AND EXPERIENCE
If you find joy and challenge in achieving these tasks, you possess the right qualities for this position.
BENEFITS FOR OUR VALUED TEAM
- Clearly Defined Career Advancement Opportunities
- Competitive Total Compensation Packages
- Health Insurance Options
- Dental and Vision Insurance
- Health Savings Account with Company Contribution
- 401k Retirement Plan with Company Match
- Employee Personal Loan Program
- Complimentary Long-Term Disability Insurance
- Complimentary Life Insurance for Employees and Families
- Wellness Programs, including Personal Health Coaching
- Employee Assistance Programs for Mental Health and Personal Challenges
- Paid Company Holidays and Community Service Days
- Generous Paid Time Off Policies
- Annual Performance Reviews and Workplace Surveys
- Company Celebrations and Community Engagement Events
- Employee Discounts
- Comprehensive Training Programs
- Opportunities for Additional Income
At Williams Comfort Air, we strive to create an environment where you feel valued and where your contributions directly impact our success. If you are looking for a fulfilling career, we invite you to learn more about our company and the opportunities we offer.
EQUAL OPPORTUNITY EMPLOYER