Operations Supervisor

7 days ago


Charleston, West Virginia, United States City of Roanoke, Virginia Full time
About the Position:

Job Summary:

The Operations Supervisor provides direct supervision to full and part-time Building Attendants, specifically in the areas of operations and maintenance, within the City of Roanoke, Virginia's facilities.

Key Responsibilities:

  • Assumes management responsibility for all services and activities involved in the operations of all arena and exhibition hall spaces.
  • Selects, trains, motivates, and evaluates front-line staff.
  • Provides or coordinates staff training for all employees, including temporary workers.
  • Coaches employees to correct deficiencies.
  • Implements Performance Improvement procedures on a timely basis.
  • Ensures staff is working safely and aware of proper safety guidelines.
  • Works with employees to correct deficiencies, implement discipline, and termination procedures.
  • Assists in the planning, directing, coordinating, and reviewing the work plans for facility operations.
  • Participates in the development and administration of the Operations budget, forecasts additional funds needed for staffing, equipment, materials, and supplies, monitors, and approves expenditures, and implements adjustments as necessary within assigned responsibilities.
  • Oversees the setup of events, coordinates facility arrangements with concessionaires and AV, directs, and monitors changeovers.
  • Schedules appropriate changeover crew to accurately and efficiently set up, clean, and tear down events and adjusts as necessary.
  • Maintains departmental equipment.
  • Performs other duties as assigned.

Requirements:

  • High school diploma (or equivalent) and a minimum of three (3) years of experience in an operations position in an Arena, Convention Center, or Public Assembly Facility.
  • Minimum of two (2) years of experience in set up/housekeeping, event coordination, or related field.
  • A degree in Facility Management or related field may allow for substitution for years of experience.
  • Must have the ability to function in a fast-paced, high-pressure environment.
  • Possess superior interpersonal and communication skills.
  • Must have the ability to work long hours, including nights, weekends, and holidays.
  • Self-motivated and have excellent organizational skills.

Working Environment:

The Operations Supervisor will work in a fast-paced environment, requiring strong organizational and communication skills, with a focus on providing excellent customer service to the public and internal stakeholders.

Benefits:

The City of Roanoke, Virginia offers a competitive salary and benefits package, including health, dental, and vision insurance, retirement plan, and paid time off.



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