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Reception Operations Supervisor

2 months ago

Charleston, West Virginia, United States Auro Hotels Full time

Front Desk Supervisor

Job Category: Front Office Requisition Number: FRONT003198

Job Overview

The Courtyard by Marriott Charleston Waterfront is in search of a committed Front Desk Supervisor. This role is pivotal in overseeing front office operations and addressing any issues that may arise from guest feedback, booking procedures, and unique requests.

Key Responsibilities

  • Oversee the Front Desk, Bell Stand, Valet, Drivers, PBX Operators, and Night Audit to ensure guests receive exceptional service throughout the hotel.
  • Communicate effectively in English to interact with guests and staff, and to manage administrative tasks.
  • Handle multiple tasks efficiently, especially in high-pressure situations.
  • Collaborate with team members to deliver outstanding customer service.
  • Analyze and interpret various reports, financial documents, and other correspondence to make informed decisions.
  • Possess a solid understanding of hotel operations and front office management, along with a comprehensive knowledge of the hospitality sector.
  • Demonstrate negotiation skills to confidently resolve guest concerns.
  • Provide guidance and feedback to associates as needed.
  • Articulate thoughts clearly and professionally, both verbally and in writing, to ensure effective communication.
  • Organize personal tasks and the efforts of others while maintaining attention to detail.
  • Make sound judgments regarding the responsibilities of the position and effectively address guest and operational challenges.

Note: This job description does not limit management's right to assign or reassign duties, work hours, and responsibilities at any time.

Qualifications

Experience/Education:

A college degree is preferred; however, a High School Diploma combined with 2-3 years of relevant experience or an equivalent combination of education and experience is acceptable.

Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All candidates will undergo background and substance abuse screening prior to any employment offer.