Customer Service Coordinator

2 weeks ago


Wayzata, Minnesota, United States Lexus of Wayzata Full time
Job Overview

Position Summary:
The Service Receptionist at Lexus of Wayzata plays a crucial role in delivering administrative assistance to the service division. This position requires collaboration with the service team to ensure that all administrative duties are performed with precision and efficiency.

This individual will act as the main point of contact for clients, ensuring outstanding customer service is provided consistently.


Compensation & Benefits:
This is a full-time, salaried role within the automotive sector. The compensation package will be competitive and reflective of the candidate's qualifications and experience.

Lexus of Wayzata provides a comprehensive benefits package that includes health, dental, and vision insurance, a 401(k) retirement plan, and paid time off.


Key Responsibilities:
  • Welcome and assist customers both in-person and via phone, ensuring top-notch customer service
  • Organize service appointments and manage the service department's schedule
  • Maintain accurate records of customer details, service histories, and billing
  • Handle and submit warranty and insurance claims
  • Monitor and track service technician hours and performance
  • Prepare and deliver daily reports to the service manager
  • Order and oversee inventory of office and service supplies
  • Ensure a tidy and organized workspace
  • Perform additional administrative tasks as directed by the service manager

Qualifications:
  • High school diploma or equivalent; some college education preferred
  • Prior administrative experience, ideally within the automotive field
  • Exceptional communication and customer service abilities
  • Strong organizational skills and effective time management
  • Proficiency in Microsoft Office and other relevant software
  • Capability to work independently as well as collaboratively
  • Attention to detail and commitment to accuracy
  • Must possess a valid driver's license and maintain a clean driving record

EEOC Statement:


Lexus of Wayzata is an equal opportunity employer. All qualified candidates will be considered for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are dedicated to fostering a diverse and inclusive workplace and encourage applicants from all backgrounds to apply.


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