Service Support Expert

2 days ago


Raleigh, North Carolina, United States HighCloud Solutions Full time
Job Title: Service Support Expert

We are seeking a highly skilled Service Support Expert to join our team at HighCloud Solutions. As a key member of our IT department, you will be responsible for providing technical support in the areas of troubleshooting, problem-solving, setup, configuration, and installation of end-user devices.

Key Responsibilities:
  • Provide technical support to end-users, resolving issues related to desktop and mobile devices, software applications, and network connectivity.
  • Collaborate with internal teams to identify and implement solutions to improve IT services and support.
  • Develop and maintain technical knowledge to serve as a resource for other analysts and specialists.
  • Lead and plan IT projects, directing the work of others and making decisions on timelines, resources, and personnel.
  • Identify emerging trends and issues, making suggestions for technical modifications to solve current and prevent future problems.
Requirements:
  • 3+ years of experience in a technical support role, with a strong background in Windows 10, Office 365, and desktop applications.
  • Excellent problem-solving skills, with the ability to work independently and lead projects.
  • Strong communication and interpersonal skills, with the ability to interpret and communicate technical information to non-technical stakeholders.
  • Knowledge of Enterprise Active Directory Services (EADS) and ability to develop and implement complex IT solutions.
What We Offer:
  • A dynamic and supportive work environment, with opportunities for professional growth and development.
  • A competitive salary and benefits package, including health insurance, retirement plan, and paid time off.
  • The chance to work with a talented team of IT professionals, making a real impact on our organization's success.

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