Customer Service Coordinator

1 week ago


Auburn Hills, Michigan, United States Manufacturing Inc Full time
Job Description:

We are seeking a highly organized and detail-oriented professional to join our team as a Customer Service Representative. This role plays a key part in coordinating inventory, managing transportation schedules, and providing exceptional customer support.

Key Responsibilities:
  • Answer incoming calls and provide prompt, professional assistance to customers and team members.
  • Coordinate and manage inventory levels, ensuring accurate tracking and availability.
  • Schedule and oversee truck transportation, ensuring on-time deliveries and pickups.
  • Maintain and update records in inventory management systems to ensure accuracy and compliance.
  • Communicate with internal teams and vendors to resolve issues and coordinate schedules.
  • Perform regular inventory counts and identify discrepancies for resolution.
  • Multitask effectively to manage phone calls, inventory coordination, and scheduling tasks.
  • Collaborate with a team of professionals to meet daily goals.
  • Provide exceptional customer service by addressing inquiries, concerns, and issues with professionalism.
  • Support other administrative tasks as needed to ensure seamless daily operations.
Requirements:
  • High school diploma or GED required; additional education or certifications are a plus.
  • Previous experience in transportation scheduling and inventory management is required.
  • Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
  • Excellent verbal and written communication skills for interacting with customers and team members.
  • Proficiency in Microsoft Office (Excel, Word, and Outlook) and familiarity with inventory management systems.
  • Ability to work collaboratively with a team and build strong relationships.
  • Strong problem-solving skills and attention to detail to ensure accuracy in tasks.
  • Comfortable working in a dynamic environment with frequent interruptions.
  • Ability to multitask effectively and prioritize responsibilities.
Salary Information:

The estimated salary range for this position is $22-$23 per hour, depending on experience.



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