Line Maintenance Manager

2 weeks ago

Carlsbad, United States Viasat Full time
About Viasat

At Viasat, we are dedicated to providing innovative solutions that connect people globally. With over 35 years of experience, we have transformed communication for consumers, businesses, and governments. We seek individuals who are visionary, courageous, and committed to fostering an inclusive atmosphere that promotes positive change.

Role Overview

The Line Maintenance Manager & Field Engineering is an essential member of Viasat's Commercial Airline and Business Aviation Support team. This role is pivotal in delivering and sustaining Viasat's premier "In-Flight Connectivity (IFC)" services for our airline and business aviation clientele. The Manager will play a significant role in the onboarding of new clients and the upkeep of existing systems associated with Viasat's onboard IFC solutions. This position mandates adherence to Viasat protocols and airline manuals, complying with FAA and local regulations.

Viasat operates a unique line maintenance setup with a compact, dedicated team across multiple stations, supported by wider teams from Quality and Field Engineering. We are in search of a versatile individual who can think creatively to ensure compliance while managing a team with varying schedules. The ideal candidate will identify efficiencies and maintain cost-effectiveness as we expand our customer fleet. They should also be willing to engage directly in field operations as needed.

Key Responsibilities
  • Supervise certified technicians and supervisors conducting scheduled and unscheduled maintenance on IFEC systems across multiple line maintenance stations and vendors.
  • Oversee Field Engineers working on commercial and business aircraft who may not be listed under the Part145 roster.
  • Lead the team in diagnosing, troubleshooting, and rectifying discrepancies related to aircraft in line with approved technical documentation.
  • Ensure thorough and precise documentation of all maintenance and field engineering activities on customer aircraft, adhering to airline partner and FAA regulations.
  • Evaluate the performance of each station to guarantee work is completed as scheduled.
  • Assume various roles within a traditional line maintenance organization, such as quality control, inventory management, and tooling to enhance operational efficiency.
  • Manage facilities, vehicles, documentation, and tooling for current line maintenance stations and future growth.
  • Monitor timecards and line maintenance schedules to maximize productivity cost-effectively.
  • Act as the accountable manager for our FAA Part 145 certificate, maintaining a collaborative relationship with our FAA Inspector/FSDO.
  • Assist in assessing system reliability and recommend actions based on findings.
  • Travel to customer maintenance sites on short notice to support operations and audits.
  • Respond promptly to customer inquiries and escalations.
  • Maintain a safe and healthy work environment by adhering to OSHA & FAA standards.
  • Develop and present operational KPIs and status reports to stakeholders.
  • Perform additional tasks as assigned by the Director of Aviation Support.
Qualifications
  • Bachelor's degree in Aviation, Electrical Engineering, IT, or equivalent experience.
  • 3-5 years of technical field engineering, line maintenance, or customer support experience, including at least 2 years in a supervisory or management capacity.
  • Familiarity with Part 121 and Part 145 aviation maintenance manuals and FAA regulations.
  • Strong understanding of Federal Aviation Regulations (FAR's) and related manuals.
  • Proven track record in establishing and managing line maintenance stations.
  • Prior experience as an FAA Accountable Manager for a Part 145 Line Maintenance certificate.
  • Possession of a FAA Airframe & Powerplant Certificate.
  • Ability to lead staff in a flexible 24x7 operational environment.
  • Excellent written and verbal communication skills, capable of conveying complex technical information to diverse audiences.
  • Proficient in Microsoft Office and other computer applications.
  • Willingness to travel domestically and internationally up to 50% of the time.
  • Valid Passport for international travel.
  • Ability to obtain AOA airport badges.
Preferred Skills
  • Experience with Linux/Unix systems.
  • Background in networking environments (TCP/IP).
  • Experience interfacing with Business Aviation and/or Airline clients.
  • Familiarity with RF Satellite or Wireless Communication systems.
  • Knowledge of AS9100d specifications for documentation and compliance.
Compensation

$127,000 - $229,200.00 annually. Compensation is based on various factors including the role's scope and the candidate's experience. Additional incentives may be available as part of the compensation package, along with a comprehensive range of benefits focused on health and wellness.

Equal Opportunity Employer

Viasat is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status. If you require accommodations due to a disability during the application process, please reach out for assistance.

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