Executive Leader for Customer Experience and Team Development

3 days ago


Buffalo, New York, United States Panera Bread Full time

Panera Bread seeks an exceptional General Manager to lead our bakery-cafe to success. With a passion for delivering outstanding customer experiences and developing high-performing teams, you will be the driving force behind our cafe's achievements.

As an Executive Leader, you will own ultimate accountability for the success of your bakery-cafe, making key decisions and solving problems with ease. You will make the Warmth, Belonging, Growth, and Trust of Panera a reality with your team by:

  • Building our culture of Warmth, Belonging, Growth, and Trust.
  • Being an ambassador of our Guiding Values and Behaviors:
  • Warmth for guests: Making people smile
  • Bold thoughts, brave actions: Learning, growing, and taking risks
  • Own it: Finding solutions and taking initiative
  • Win together: Working (and winning) as a team
  • Inspire and celebrate: Having fun and celebrating success
  • Rooted in respect: Seeing the best in others
  • Ensuring extraordinary guest experiences.
    • Making sure every customer is delighted by the quality of our food, service, staff, and safety measures.


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