Customer Service Leader
6 days ago
Burlington Coat Factory Corporation is a leading off-price retailer, known for offering customers the latest designer and brand-name products at significantly lower prices than traditional department stores. We are committed to providing our customers with an exceptional shopping experience and building strong relationships with our communities.
As a Retail Front End Supervisor, you will play a critical role in driving sales results and ensuring that our customers receive excellent customer service. This leadership position requires a self-starter with the ability to supervise store operations efficiently and effectively. If you are a proven leader who understands the value of building strong teams and partnerships to drive results, this could be the right opportunity for you.
Responsibilities:
- Supervise all store functions and associates while in the role of Manager on Duty
- Maximize sales results through training, developing, and coaching of direct reports
- Promote safety for both our customers and associates by adhering to company guidelines
- Cultivate a diverse culture based on teamwork and collaboration
- Solve issues/concerns, making informed decisions and supervising the front-end operations to ensure all Burlington customers are provided with exceptional, friendly, and professional customer service at all times
- Reinforce our company Asset Protection strategies to eliminate shortage
- Assist in recruiting, interviewing, and onboarding new associates
- Participate in weekly workload planning meetings
- Drives Community Relations participation through company programs and partnerships
- Coordinate meal and break periods and monitors schedule adherence
Requirements:
- At least 1 year of supervisory experience within an off-price, big box, or a specialty environment
- Strong interpersonal skills with a positive and engaging attitude
- Ability to work a full-time schedule including nights, weekends and holidays as required
- Ability to move/handle/lift store merchandise weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time
The estimated salary for this position is $17-$19 per hour, depending on location and experience. Benefits include competitive pay, flexible hours, associate discount, medical, dental, and vision coverage, life and disability insurance, paid time off, paid holidays, and a 401(k) plan. At Burlington, we're opening more stores nationwide to provide you with even more locations to enjoy our amazing prices on the brands and styles you love.
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