Customer Service Leader

5 days ago


Buffalo, New York, United States Rite Aid Full time

Job Summary

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We are seeking a skilled and motivated Customer Service Leader to join our team at Rite Aid. As a Customer Service Leader, you will play a critical role in ensuring that our customers receive exceptional service and support.

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About the Role

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This is a supervisory position responsible for leading a team of Store Associates in delivering outstanding customer service and meeting sales goals. You will be responsible for mentoring, coaching, and developing your team members to ensure they have the skills and knowledge needed to succeed in their roles.

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Responsibilities

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  • Supervise and lead a team of Store Associates in delivering excellent customer service and meeting sales goals.">
  • Mentor, coach, and develop team members to improve their performance and achieve their full potential.">
  • Contribute to daily store operations by assisting with tasks such as receiving, stocking, and merchandising.">
  • Ensure that all customer interactions are handled in a professional and courteous manner.">
  • Collaborate with other departments to achieve sales goals and resolve customer complaints.">
  • Perform administrative tasks such as scheduling, timekeeping, and payroll processing.">
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Requirements

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  • A minimum of one year of experience in a retail or customer service environment.">
  • A high school diploma or equivalent is required.">
  • Excellent communication and leadership skills.">
  • Ability to work effectively in a fast-paced environment.">
  • Basic math skills and accuracy with handling cash and operating a point-of-sale system.">
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What We Offer

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Rite Aid offers a competitive hourly rate between $15 and $17.50 per hour, depending on experience and location. In addition to a fair salary, we offer benefits such as health insurance, paid time off, and opportunities for career growth and development.

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Why Work for Rite Aid?

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We are committed to creating an environment where our employees can grow and thrive. We offer training and development programs to help you build new skills and advance your career. Our goal is to provide a positive and inclusive work environment that supports your well-being and success.

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Salary Range: $15 - $17.50 per hour



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