Customer Care Sales Specialist

3 days ago

Bismarck, North Dakota, United States OCTANE Full time
{"Role Overview": "As a Remote Customer Care Sales Specialist at OCTANE, you will be instrumental in providing timely and professional support to our valued customers. Serving as their primary point of contact, you will handle inquiries, resolve issues, schedule virtual meetings, educate clients on our products and services, and ensure every interaction leaves a positive impression. This role requires strong communication skills, attention to detail, and a genuine passion for helping others.", "Responsibilities": "- Respond promptly to customer inquiries via email and phone.
- Provide accurate information and solutions to customer questions and concerns.
- Schedule appointments and conduct virtual meetings over zoom.
- Educate new and existing clients about our products during virtual meetings.
- Manage customer issues with empathy and professionalism, escalating as needed.
- Maintain comprehensive product knowledge to effectively address customer queries.
- Collaborate with team members to deliver seamless customer service.
- Document interactions and follow-up actions accurately in the CRM system.
- Strive to achieve or exceed service performance metrics and goals.", "Requirements": "- Previous experience in customer service or a related field preferred.
- Exceptional written and verbal communication skills.
- Ability to empathize and resolve customer needs with patience and professionalism.
- Strong problem-solving abilities and attention to detail.
- Proficiency in customer service software and CRM systems beneficial.
- Reliable high-speed internet connection and a conducive remote workspace.
- Prior remote work experience beneficial but not required.", "Benefits": "- Competitive compensation with performance-based incentives.
- Flexible remote work arrangements.
- Opportunities for career growth and professional development.
- Comprehensive training and mentorship program for success in the role.
- Life insurance coverage, health insurance reimbursement, and retirement plan options.", "How to Apply": "If you are passionate about delivering exceptional customer service and thrive in a remote work setting, we want to hear from you. Please submit your resume and a compelling cover letter that highlights your relevant experience and skills. Show us why you're the ideal candidate for the Remote Customer Care Sales Specialist role.", "Note": "At this time, we can only accept applications from candidates based in the US."}

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