Regional Service Manager

5 days ago


MI United States Resolute Industrial, LLC Full time
Job Overview

Resolute Industrial, LLC is seeking a highly skilled Regional Service Manager to oversee the operations of our smaller branch rental offices within their assigned region. This role will provide leadership throughout the region by driving consistency in our business processes down to the branch offices.

Key Responsibilities
  • Collaborate with branch service leadership to manage service processes within the branch, ensuring positive employee relations, growth opportunities, and annual performance evaluations.
  • Manage branch operations and small Heat/AC service operations procedures, auditing to drive consistency in branch operation processes.
  • Ensure business is conducted in alignment with core values, safety standards are met, and tool needs and safety PPE are evaluated for each location.
  • Communicate Service Group goals, provide resources and direction, and ensure goals are met, visiting assigned branches at least monthly.
  • Implement service procedures and audits to drive consistency in service operation processes at the branch level and other service regions.
  • Manage assets through branch service leadership to ensure equipment is in compliance with our standards for appearance, marking, and readiness for deployment to customer sites.
  • Establish training initiatives for branches, including equipment operation, troubleshooting, and preventative maintenance, as well as safety training and procedure training.
  • Ensure branch service operations meet expectations and utilize a voice of the customer approach to gather feedback from internal and external customers.
Requirements
  • 3 years' experience in HVAC rental industry or similar experience, preferably as a service manager.
  • After-hours support is required due to the nature of our rental business; candidate must understand and accept the responsibility to be on call for after-hour support to their branches and customers.
  • Associates degree from an accredited vocational college preferred.
  • Minimum 1 year of supervisory experience.
  • Knowledge and use of Microsoft computer products or other comparable systems required, and experience with an MRP or Rental software package desired.
  • Must be a proven self-starter and able to work without supervision.
  • Must be willing to travel up to 40% of the time.


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