Member Experience Representative

3 weeks ago


Mineral Point, Wisconsin, United States Sam's Club Full time
Role Description
The Customer Service Associate is responsible for providing exceptional customer service, maintaining a clean and organized store environment, and working collaboratively with colleagues to achieve sales goals. This role involves interacting with members and colleagues daily, processing transactions, and ensuring accurate handling of merchandise.

Duties and Responsibilities:
• Greet members and respond to their inquiries in a friendly and helpful manner
• Process transactions accurately, including cash handling and operating a cash register
• Maintain a clean and organized store environment, including the parking lot, aisles, and sales floor
• Collaborate with colleagues to achieve sales goals and meet operational objectives
• Identify and resolve member concerns and issues in a timely and professional manner

Benefits and Compensation:
We offer a comprehensive compensation package, including competitive pay, performance-based bonus awards, and other great benefits for a happier mind, body, and wallet. Our benefits package includes health coverage, financial support, paid time off, and more.

Estimated Salary Range: $18-$25 per hour (dependent on location and experience)

Requirements:
• High school diploma or equivalent required
• 1-2 years of retail or customer service experience preferred
• Excellent communication and problem-solving skills
• Ability to work in a fast-paced environment and lift up to 25 pounds

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