Retail Operations Specialist

3 weeks ago


Mineral Point, Wisconsin, United States Sam's Club Full time

At Sam's Club, we're seeking a dedicated Retail Cart Attendant to join our team. As a key member of our operations team, you'll play a vital role in ensuring a positive experience for our customers. Your primary responsibilities will include maintaining a clean and organized parking lot, assisting customers with their purchases, and ensuring that carts are readily available.

About the Role
  • Ensure club pick-up orders are filled by contacting members to notify when pickup time is delayed; informing members when products are unavailable (for example, out of stock); offering members alternative product options when needed; ensuring products are selected and packaged according to company policies and procedures; ensuring items are dispensed when members arrive for pickup; resolving member issues and concerns; and promoting the company's products and services.
  • Maintain the safety of the facility according to company policies and procedures by conducting safety sweeps; following procedures for handling merchandise; and correcting and reporting unsafe situations to facility management.
  • Provide member service by acknowledging the member and identifying member needs; assisting members with purchasing decisions; processing member purchases; assisting with payments according to company policies and procedures for different membership and payment types; utilizing cash registers to assist members with transactions; locating and organizing merchandise; zoning the designated areas; resolving member issues and concerns; promoting the company's products and services; organizing and maintaining availability of carts/flatbeds; assisting members with transporting items; utilizing cart retrieval equipment according to company policies and procedures; and maintaining parking lot cleanliness.

Key Responsibilities:

• Maintain a clean and organized parking lot.
• Assist customers with their purchases and ensure that carts are readily available.
• Ensure club pick-up orders are filled on time and in full.
• Provide exceptional customer service and resolve member issues and concerns promptly.

The estimated salary for this position is $18.00 - $25.00 per hour, which meets or exceeds the minimum wage requirements in Dubuque, IA. In addition to competitive pay, we offer a range of benefits, including health insurance, 401(k) matching, and paid time off.

About Us

Sam's Club is a leading membership-based warehouse club that offers a wide range of products and services to its members. We're committed to providing an exceptional shopping experience for our customers and creating a positive work environment for our associates.



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