Administrative Support Specialist

2 weeks ago


Waterloo, Iowa, United States Insight Global Full time

Position Overview:
This role is essential in managing and organizing collateral files and mortgage loan documentation to support the Wealth Management & Investment Services sector.

Key Responsibilities:
As a vital member of our team, you will:

  • Receive and prepare incoming materials for inventory management, ensuring accurate verification of quantity and condition.
  • Maintain an orderly and precise record of all files and associated documents, utilizing Terminal Digit order for efficiency.
  • Locate and retrieve requested documents promptly to meet deadlines, adhering to established Service Level Agreements (SLAs).
  • Handle the manual movement of file folders, ensuring organization is maintained throughout.
  • Conduct regular inventories, addressing discrepancies in a timely manner.
  • Research file or document activity as required.
  • Create new labels for files and ensure proper attachment to corresponding documents.
  • Re-file documents efficiently, including the insertion of loose documents into their respective files.
  • Process incoming and outgoing loan documents related to acquisitions or sales.

Performance Expectations:
You will be expected to file an average of 80 documents per hour, ensuring accuracy and organization.

Qualifications:
The ideal candidate will possess:

  • A solid understanding of general office procedures and clerical skills.
  • Basic reading, writing, and mathematical abilities.
  • Familiarity with personal computers and standard office equipment.
  • Effective verbal and written communication skills.
  • The ability to collect, organize, and manage information efficiently.

At Insight Global, we are dedicated to fostering diverse and inclusive environments where individuals can express their authentic selves. We are an equal opportunity employer, and we encourage applications from all qualified candidates, regardless of their background.

If you require assistance or reasonable accommodations due to a disability during the application process, please reach out for support.

Preferred Backgrounds:
We welcome candidates with experience in:

  • Librarianship
  • Mailroom operations
  • Administrative roles
  • Customer service, particularly in retail or food industries
  • Warehouse and stocking environments

Essential skills include strong communication, attention to detail, professionalism, and a good attendance record.



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