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Client Support Specialist

2 months ago

Waterloo, Iowa, United States iStaff Pros Full time
Become a part of our team as a Client Support Specialist

Overview:

We are seeking a committed Client Support Specialist to enhance our vibrant team. In this position, you will serve as the main liaison for our customers, delivering outstanding service and guidance regarding their insurance requirements.

Key Responsibilities:

  • Engage with customers through various channels including phone, email, and chat to resolve inquiries and provide assistance.
  • Address customer queries related to insurance plans, coverage options, and claims processing.
  • Accurately manage policy modifications, renewals, and updates.
  • Work collaboratively with colleagues to ensure a seamless customer journey.
  • Inform customers about different insurance offerings and propose tailored solutions.

Qualifications:

  • Previous experience in customer support within the insurance sector is preferred.
  • Excellent communication and organizational abilities.
  • Capability to manage difficult situations with compassion.
  • Familiarity with customer service platforms and insurance management tools.

Education:

  • High school diploma or equivalent is required.

Perks:

  • Attractive hourly pay with commission and bonus potential.
  • Comprehensive health insurance and paid time off.
  • Support for licensing, ongoing education, and product training expenses.
  • Opportunities for career growth within the organization.

This is a full-time, permanent role with iStaff Pros.