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Practice Group Director

2 months ago

Seattle, Washington, United States LifeStance Health Full time
Job Summary:

The Practice Group Director will be responsible for providing strategic direction, coaching, and support to team members and clinicians in their assigned offices. They will serve as a local culture carrier and an extension of operations leadership, ensuring that their offices meet or exceed established clinical, operational, and financial objectives.

Key Responsibilities:

  1. Operational Excellence:
  2. Oversee the financial performance management of the assigned practice group, including revenue, center margin, and EBITDA targets.
  3. Coordinate and oversee responsibilities to ensure assigned offices operate efficiently and smoothly in accordance with LifeStance Health standard operating procedure.
  4. Accountable for monthly performance management and reporting of assigned key performance indicators, including variance reporting and action plans to meet established objectives.
  5. Provide operations leadership with root causes and action plans for any identified areas of under-performance.
  6. Ensure implementation of all LifeStance Health operational and clinical processes and practices in their assigned offices to drive service excellence and meet performance goals.
  7. Partner and collaborate with shared services teams to ensure comprehensive clinician and patient support and effective delivery of mental health services.
  8. Partner with operations leadership to manage local referral source relationships and promote LifeStance Health in local geographies to increase patient access to care.
  9. Work with operations, clinical, and medical directors to accurately assess available patient capacity and clinician utilization.
  10. Staff Performance and Support:
  11. Directly manage performance and engagement of direct reports (clinicians, lead practice coordinators, practice coordinators, medical services coordinators).
  12. Partner with the clinical leadership team, regional medical director, APRN director, and clinical director to ensure mental health service delivery according to LifeStance Health expectations, policies, and procedures.
  13. Provide direct administrative oversight and operational support for therapists and prescribers within the practice group.
  14. Clinician Performance and Support
  15. Support in-office clinician engagement activities to promote LifeStance Health culture and improve clinician satisfaction and connection.
  16. Work to support the onboarding and training of new clinician hires (particularly on office administrative processes and center-specific operations).
  17. Partner with the intake team to ensure efficient patient matching and timely ramp of new clinical team members.
  18. Serve as operations contact for clinician administrative questions and concerns on operational support.
  19. Oversee escalated patient complaints and partner with clinical/medical leadership to drive resolution.
  20. Partner with clinical director & RMD/RAPRN to ensure clinicians have support around case consults, clinical documentation & integrity, and clinical best practices.
  21. Clinician Issue-Resolution & retention: communicates weekly with operational and clinical directors to flag issues related to clinician dissatisfaction.
  22. Touch base regularly with strong performers to solicit feedback, mentor, engage (e.g., educate on career progression paths).

Requirements:

  • Microsoft Office experience; Strong Excel skills (pivot tables, formulas, etc.).
  • Strong technical and analytical skills.
  • Excellent written and verbal communication skills and ability to handle sensitive and confidential information.
  • Highly organized with strong attention to detail and accuracy.

Education and Experience:

  • Bachelor's Degree with 3+ years of healthcare leadership OR 5+ years of healthcare leadership experience required.

Benefits:

As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay, and an Employee Assistance Program.