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Patient Service Representative

2 months ago

Wilbraham, Massachusetts, United States Select Physical Therapy Full time
Job Title: Patient Service Specialist

Overview:

We are seeking a highly skilled and patient-focused Patient Service Specialist to join our team at Select Physical Therapy in Wilbraham, MA. As a Patient Service Specialist, you will play a critical role in ensuring that our patients have an exceptional experience from the moment they arrive at our center.

Responsibilities:

  • Greet new and existing patients, register new patients, and provide information about their visit
  • Schedule patient appointments in person or over the phone
  • Communicate with various parties, including attorney offices, insurance companies, and translation companies
  • Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications
  • Provide patients with information about their next appointment as they check out
  • Respond to requests for information from patients, providers, and coworkers

Requirements:

  • High School Diploma/GED required
  • 1 Year of Front Desk Experience
  • 1 Year of Scheduling Experience

Preferred Qualifications:

  • Insurance Verification Experience
  • Health Care Experience

Physical Requirements:

  • Ability to walk, stand, bend, and reach consistently throughout a work day/shift
  • Appropriate manual dexterity to enable typing (including 10-key) throughout a work day/shift
  • Ability to lift up to 25lbs, safely, from ground to waist using proper body mechanics
  • Ability to carry office supplies up to 10lbs
  • Visual acuity (near and distant) sufficient to maintain accurate records, recognize people, and understand written direction
  • Ability to speak and hear sufficiently to understand and give directions

Equal Opportunity Employer:

Select Physical Therapy is committed to having a workforce that reflects diversity at all levels and is an equal-opportunity employer. Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected under applicable law.