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Patient Referral Specialist

2 months ago


Baton Rouge, Louisiana, United States Open Health Care Clinic Full time
Referral Management Coordinator Job Overview

Position Objective: The Referral Management Coordinator is responsible for engaging directly with patients, employing analytical skills, and addressing challenges. This role collaborates closely with healthcare professionals and external organizations to guarantee the efficient processing, monitoring, and follow-up of both internal and external referrals. Additionally, this position oversees the prompt handling of all medical record requests and prior authorizations for radiology.

Key Responsibilities include:

  • Meeting Core Competencies
  • Care Coordination
    • Ensures patient satisfaction by welcoming and proactively addressing patient requirements.
    • Clarifies referral details and expectations to patients.
    • Acts as the primary contact and guide for patients and their families.
    • Collaborates with Health Information Management (HIM) personnel to monitor the status of all provider reports for patients referred to hospitals, specialty clinics, and other healthcare providers.

Educational Requirements:

Completion of a nursing diploma or certification in medical assisting.

Qualifications, Licensure, and Knowledge Requirements:

  • Valid LPN License in LA or Certification as a Medical Assistant.
  • Prior experience in medical case management or health information management is highly desirable.
  • Current Basic Life Support (BLS) Certification is mandatory.
  • Bilingual candidates are preferred.

Physical Requirements:

The physical demands outlined are representative of those necessary to effectively perform the essential functions of this role. Reasonable accommodations may be provided to enable individuals with disabilities to fulfill these essential functions.

Work Environment:

The characteristics of the work environment are representative of those encountered while executing the essential functions of this position. Reasonable accommodations may be made to assist individuals with disabilities in performing these essential functions.

Travel or Special Considerations:

Travel during work hours, including local or out-of-state travel, may be necessary to fulfill job responsibilities.