Cloud Services Leader for Global Expansion

7 days ago


Dallas, Texas, United States Franklin Fitch Full time
Job Summary

We are seeking an experienced Cloud Services Leader to drive global expansion and excellence in cloud services. This is a fantastic opportunity to make a significant impact within Franklin Fitch, a prominent Software Company and Managed Service Provider.

About the Role

This leadership position requires a highly motivated, client-focused professional with the ability to lead large, international technical teams. You will oversee the management and delivery of cloud services, ensuring SLA adherence, monitoring KPIs, and driving innovation in cloud services.

Main Responsibilities
  • Team Leadership & Development: Lead and inspire a globally distributed cloud services team, fostering a culture of excellence, accountability, and continuous learning.
  • Cloud Service Delivery & SLA Management: Oversee the delivery of cloud and IaaS services, ensuring compliance with all SLAs and alignment with client expectations.
  • Security & Compliance: Lead initiatives to enhance cloud security, including system hardening, patch management, and vulnerability management.
  • Client Relationship Management & Business Development: Act as a key point of contact for client escalations, ensuring a client-focused approach to issue resolution.
  • Innovation & Continuous Improvement: Develop and implement a strategic roadmap for cloud service innovation, driving initiatives that enhance operational efficiency and client satisfaction.
Requirements
  • Leadership Experience: Proven ability to lead, motivate, and develop high-performing technical teams across global locations.
  • Cloud & Infrastructure Expertise: Strong experience in managing cloud services, including virtualization, cloud infrastructure, automation, and IaaS delivery.
  • Client-Focused: Skilled in managing external client relationships with a commitment to delivering an exceptional customer experience.
  • Security & Compliance Knowledge: Experience working within ISO 27001 or similar security frameworks, with a focus on secure, compliance-driven environments.
What We Offer

We offer a competitive salary range of $140,000 - $180,000 per year, depending on experience, along with excellent benefits and opportunities for growth and development within our company.



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