Cloud Security Experience Leader
4 days ago
We're seeking an experienced professional to join our Global Cloud Security Organization leadership team as the Head of Customer Experience. This role will oversee the entire customer lifecycle, from bookings to post-sales, ensuring a seamless experience, customer retention, business growth & expansion, and accelerating customer value realization through a customer maturity model.
You'll lead a worldwide team, including customer success and technical sales professionals, and play a key role in strategic planning, driving customer feedback into product improvements, enhancing the company roadmap, advancing new go-to-market initiatives, and identifying upsell and cross-sell opportunities of existing and new Check Point solutions.
Responsibilities:- Drive initiatives that help customers fully realize the value of Check Point's Cloud Guard solutions.
- Lead, mentor, and inspire a global team of customer success and technical sales professionals, fostering a culture of excellence and collaboration.
- Standardize customer onboarding processes and adoption measurement for all Cloud Guard solutions to ensure a seamless transition from sales to implementation, setting the stage for long-term customer success and excellent customer service.
**Requirements:**
- 10+ years of experience in customer success and sales, with at least 5 years in a senior leadership role.
- Proven track record in the cybersecurity industry or related technology sector.
- Experience managing global teams and navigating complex, enterprise-level sales cycles.
**Salary Range:** $120,000 - $200,000 per year, depending on experience.
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