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Technical Support Specialist

2 months ago

New York, New York, United States Mitchell Martin Inc. Full time
Job Title: Application Support Analyst

At Mitchell Martin Inc., we are seeking a highly skilled Application Support Analyst to join our team. As a key member of our IT department, you will be responsible for providing technical support and assistance to our users.

Key Responsibilities:

  • Provide technical support and troubleshooting for Windows 10/11 and Office 365.
  • Manage and maintain Server OS 2019/2016.
  • Configure and troubleshoot printer setups and driver management.
  • Expertise in Windows registry, file system, and user profiles (local/roaming).
  • Proficient with Lenovo/Dell hardware and command line/Powershell scripting.
  • Familiarity with light app packaging and Ivanti User Personalization.
  • Bonus: Knowledge of Citrix Workspace App, Zoom VDI plug-ins, XenApp, and Remote Desktop.

Requirements:

  • Proficient in Office 365 and managing Windows 10/11.
  • Experience with Server OS 2019/2016 is a plus.
  • Strong knowledge of legal/business apps like iManage, Litera, Adobe Acrobat DC, Chrome, Edge, Zoom, and MS Teams.
  • Skilled in printer setups and driver management.
  • Expertise in Windows registry, file system, and user profiles (local/roaming).
  • Proficient with Lenovo/Dell hardware and command line/Powershell scripting.
  • Familiarity with light app packaging and Ivanti User Personalization.
  • Bonus: Knowledge of Citrix Workspace App, Zoom VDI plug-ins, XenApp, and Remote Desktop.

What We Offer:

  • A competitive salary range of $100k-$130k/yr based on experience.
  • A remote opportunity with onsite work 2-3 times a month.
  • A dynamic and supportive work environment.