Brand Success Coordinator

1 week ago


New York, New York, United States Launchmetrics Full time
Job Title: Brand Success Coordinator

Estimated Salary: $70,000 - $110,000 per year

About the Role:

We are looking for a skilled Brand Success Coordinator to join our Post-Sales team at Launchmetrics. In this role, you will be responsible for cultivating and managing strong relationships with our clients, driving customer satisfaction, adoption, and retention.

As a key member of our Customer Success Team, you will provide data-driven recommendations to help shape and refine marketing and communication strategies, ensuring maximum client success and ROI.

Key Responsibilities:
  • Proactive Account Management: Anticipating and addressing client concerns, using data-driven troubleshooting to resolve issues quickly, ensuring optimal results and customer satisfaction.
  • Client Training & Adoption: Overseeing client training and adoption, ensuring customers are up-to-date with system changes, and updates and are leveraging the full capabilities of the platform to drive success and renewal.
  • Collaborate with Product Team: Acting as the voice of the client by managing incoming client requests, gathering feedback, and providing data-driven insights to product teams to inform feature prioritization and shape the product roadmap.
Requirements:
  • Bachelor's degree or equivalent experience in business, marketing, or a related field.
  • Minimum of 2 years experience in Customer Success, Onboarding, or a client-facing role with a strong emphasis on data analysis and reporting.
  • Experience working in the Fashion, Luxury, or Beauty industries.


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