Onsite IT Support Specialist
4 weeks ago
We are seeking an experienced IT professional to join our team as an Onsite IT Technician Level II. As a key member of our team, you will be responsible for ensuring the smooth operation of our clients' IT systems, providing exceptional customer service, and collaborating with our team to resolve technical issues.
Key Responsibilities- Provide technical support and troubleshooting for clients' IT systems
- Install, configure, and maintain hardware and software systems
- Ensure the security and integrity of clients' data
- Collaborate with the team to resolve technical issues and improve processes
- Communicate effectively with clients and team members to ensure seamless service delivery
- 2+ years of experience in IT support or help desk
- Exceptional customer service and technical expertise
- Experience with Windows servers and workstations, Active Directory, and Microsoft 365
- Knowledge of networking devices and appliances, including VLANs and routers
- Experience with RMM and PSA software
- Valid driver's license and clean driving record
We offer a competitive compensation package, including $27.00 per hour, and opportunities for career growth and advancement. Our team is committed to providing the highest level of support, training, and career advancement opportunities in an industry that is constantly evolving.
We are a locally owned business providing comprehensive IT services to small- and medium-sized businesses in the Northeastern Wisconsin area. Our main office is in Little Suamico, WI, and we are part of a larger entity that fosters team collaboration among hundreds of technicians across North America.
We are committed to a people-first culture, supporting small- and medium-sized businesses across the country so they perform better, grow faster, and achieve more.
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